Sales and Customer Support Specialist

About the Role:

We are seeking a dynamic and communicative Customer Relationship Executive to manage all customer interactions and drive sales. You will be the primary point of contact for our customers, ensuring a seamless and positive experience from inquiry to post-purchase support.

Key Responsibilities:

• Handle customer inquiries across all channels: Instagram, WhatsApp, Phone, Email, and CRM.
• Manage pre-order and post-order support, including order tracking, COD confirmations, and issue resolution.
• Convert inquiries into sales, especially for bulk/corporate orders.
• Maintain accurate customer records and order details in Excel/Google Sheets.

Requirements:

• Excellent written and verbal communication skills in English.
• Knowledge of Hindi or other regional languages (Tamil, Telugu, etc.) is a plus.
• Basic proficiency in MS Excel/Google Sheets.
• Educational background in Management (BBA/MBA) preferred.
• Freshers or candidates with up to 1 year of experience are welcome to apply.

Perks & Incentives:

• Competitive salary + incentives on bulk orders.
• Opportunity to grow in a creative and fast-paced startup environment.

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule

Ability to commute/relocate:

• Yamuna Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person