Sales & Account Manager

Key Responsibilities

Account Management & Relationship Building

• Serve as the primary point of contact for VDSI clients in the local India market, managing end-to-end relationships and ensuring client satisfaction.
• Understand the unique challenges and goals of each client, proactively identifying opportunities to expand our solutions to meet their evolving business needs.
• Build and maintain strong, long-term relationships with decision-makers, stakeholders, and C-suite executives in client organizations.
• Collaborate closely with internal teams (technical, product, support) to ensure timely and successful delivery of IT solutions aligned with client goals.

Sales Growth, New Business Development & Client Retention

• Drive revenue growth by identifying and converting new business opportunities within the communications sector through targeted sales outreach and cold-calling efforts. Expected to make 10-12 calls to existing and potential clients every day resulting in 4-5 face to face or direct client meetings every week.
• Proactively pursue new clients at VDSI identifying potential leads and converting them into long-term clients.
• Develop and implement account-based sales strategies for acquiring new customers while expanding business with existing clients through upselling and cross-selling initiatives.
• Lead the end-to-end sales cycle, from prospecting and lead generation to closing new business and ensuring smooth transition to the account management team post-sale.
• Maintain a pipeline of potential opportunities and accurately forecast revenue growth and connect daily with manager in USA to accomplish goals.
• Deliver business goals against defined sales targets must be a self starter and comfortable setting daily and weekly targets to achieve a path to long term success.

Industry Expertise & Solution Delivery

• Stay up-to-date with emerging technologies and trends in the

  communications sector

  , including network infrastructure, cloud computing, unified communications, telecom services, and cybersecurity, to provide relevant insights to clients.
• Understand the competitive landscape within the communications industry and identify how our IT solutions differentiate us in the marketplace.
• Focus on new technologies including AI, Analytics and help position the company as a leader in this sector.
• Guide clients in adopting our solutions that are tailored to their specific needs and objectives, whether its enhancing network performance, improving security, or enabling digital transformation.
• Work collaboratively with engineering, product, and operations teams to ensure the successful delivery of projects and solutions in line with client expectations.

Client Engagement & Retention

• Act as the voice of the client internally, ensuring their needs are clearly understood and met through coordinated efforts across the organization.
• Ensure high levels of client satisfaction by managing expectations, addressing concerns, and providing ongoing value through strategic solution recommendations.
• Monitor the performance of deployed solutions, tracking key metrics to ensure customer success and to identify opportunities for continuous improvement and future business.

Market Insights & Strategic Leadership

• Provide valuable insights to clients on emerging technologies, trends, and competitive products in the communications sector, positioning our solutions as the best choice to drive their business forward.
• Participate in industry conferences, webinars, and networking events to build relationships and increase brand visibility.
• Track competitor offerings and market shifts to stay ahead of trends and maintain a competitive edge in the communications industry.

Skills & Qualifications

• Experience

  : Proven experience (10+ years) in sales and account management, with a strong focus on enterprise accounts in the

  communications or telecom

  sectors

  OR

  10+ years of working at VDSI in India or USA in the IT group at VDSI, and with a deep understanding of the IT life-cycle of projects and familiarity with Verizon procurement process. If you are not afraid to talk to people at Verizon, and have a friendly outgoing personality, we will teach you the sales part.

• Industry Knowledge

  : Deep understanding of IT solutions and their application to the communications sector, including networking, cloud technologies, telecommunications, unified communications, and cybersecurity.

• Sales Acumen

  : Demonstrated success in acquiring new clients and expanding existing accounts through a consultative sales approach OR know the VDSI eco-system really well and an ability to connect with VDSI IT leaders for quick sales conversions.

• Relationship Management

  : Strong interpersonal and communication skills, with the ability to build relationships with senior executives and decision-makers in VDSI.

• Problem-Solving

  : Ability to understand client needs and provide tailored solutions that drive business growth and operational efficiency.

• Tools

  : Proficient in CRM tools and sales forecasting software.

• Collaboration

  : Experience working across teams (technical, product, support) to ensure the successful implementation of solutions.

• Education

  : Bachelor’s degree in Business, Information Technology, Communications, or a related field (preferred).