Position Summary: Responsible for overseeing all club operations, ensuring high member satisfaction, financial performance, and smooth coordination between departments. Key Responsibilities: Manage all department heads under him. Set operational standards and service goals. Handle reports, Club Target responsibility, and Business planning. Staff Briefing Club Reporting (Daily, Monthly, Quarterly as req.) Address escalated member issues and complaints. Develop marketing and membership strategies. Overall Business Growth Key Performance Indicators (KPIs):· Revenue growth across all club departments. Monthly sales targets. Client satisfaction score. Membership and customer acquisition rate. Event execution efficiency and complaint resolution time.

Position Summary: The Business Head cum Banquet Manager is responsible for driving overall business growth, revenue generation, and strategic development for the club, while simultaneously managing the banquet operations. The role focuses on business expansion, customer acquisition, event management, operational excellence, and maintaining high standards of service delivery. Business Head Responsibilities: · Develop and execute business growth strategies to increase club revenue across all verticals (banquet, membership, restaurant, gym, pool, etc.). · Drive membership sales, corporate tie-ups, and strategic partnerships. · Monitor P&L statements and ensure all departments meet revenue and cost targets. · Lead the marketing, sales, and customer retention plans. · Prepare monthly business performance reports and present them to the management. · Develop and implement new business initiatives, promotions, and packages. · Manage end-to-end banquet event operations including bookings, event planning, setup, execution, and closure. · Handle client meetings, site inspections, event agreements, and negotiations. · Coordinate with kitchen, service, housekeeping, and security teams for seamless event execution. · Ensure timely setup, cleanliness, and quality standards of the banquet hall/lawns. · Monitor event staff and assign duties efficiently. · Maintain excellent customer relationships to encourage repeat business and referrals. · Reports on daily basis to GM or Business Owner. Key Performance Indicators (KPIs): · Revenue growth across all club departments. · Monthly banquet sales targets. · Client satisfaction score (banquet events). · Membership and customer acquisition rate. · Event execution efficiency and complaint resolution time. Required Skills: Strong business development and negotiation skills. Excellent leadership, team management, and cross-departmental coordination abilities. ·Solid knowledge of banquet operations and event planning. Strong financial acumen and budget management. Outstanding communication and customer relationship skills. Ability to handle pressure and multitask effectively.

Position Summary: The Sales Executive is responsible for driving membership sales, event bookings, and promoting club services such as the gym, restaurant, banquet hall, and activities. The role focuses on customer acquisition, lead generation, and relationship management to help the club achieve its revenue targets. Key Responsibilities: · Actively promote and sell club memberships, banquet packages, gym subscriptions, and restaurant/event offerings. · Generate leads through cold calling, social media, referrals, walk-ins, and networking. · Conduct site visits and club tours for prospective members and clients. · Prepare and present sales proposals, quotations, and membership plans. · Build and maintain strong relationships with existing and potential customers. · Achieve monthly and quarterly sales targets. · Maintain accurate records of leads, follow-ups, conversions, and customer feedback. · Coordinate with the marketing team for campaigns, promotions, and events. · Regularly update sales reports and participate in performance review meetings. · Handle customer queries and assist in resolving any service-related issues. Key Skills: · Strong selling and negotiation skills. · Excellent communication and presentation abilities. · Customer-focused approach with relationship-building capability. · Target-driven and self-motivated. · Basic proficiency in CRM tools and MS Office.

Position Summary: The Guest Relations Executive is responsible for creating a welcoming, friendly, and positive experience for all club members and guests. This role focuses on member engagement, handling special requests, resolving complaints, and building strong relationships to ensure customer satisfaction and loyalty. Key Responsibilities: 🔹 Guest Engagement & Hospitality · Warmly welcome and escort members and guests upon arrival. · Establish genuine, personal connections with members to encourage retention and referrals. · Anticipate guest needs and provide proactive service. 🔹 Handling Queries & Complaints · Act as the primary point of contact for member and guest concerns. · Handle inquiries, service requests, and feedback with professionalism. · Resolve complaints efficiently or escalate to the Business head when required. 🔹 Member Experience Enhancement · Coordinate personalized services like special seating arrangements, birthday or anniversary gestures, and exclusive offers. · Regularly follow up with members to assess satisfaction and encourage return visits. · Conduct feedback surveys and analyze guest experiences. 🔹 Coordination & Communication · Work closely with the front desk, F&B, gym, banquet, and housekeeping teams to ensure seamless guest service. · Ensure all departments are aware of special guest needs and VIP arrivals. 🔹 Record Keeping & Reporting · Maintain detailed records of guest preferences, complaints, and feedback. · Submit daily guest feedback reports and maintain a log of interactions. Key Skills: · Strong interpersonal and relationship-building skills. · Excellent communication and problem-solving abilities. · High emotional intelligence and a service-oriented attitude. · Professional appearance and demeanor. · Ability to handle challenging situations calmly.

Job Summary: The Fitness Trainer is responsible for creating personalized workout plans, guiding members in proper exercise techniques, ensuring gym safety, and motivating clients to achieve their fitness goals. Key Responsibilities: Conduct fitness assessments and develop customized workout programs. Guide members on proper equipment use and exercise form to prevent injuries. Provide one-on-one and group training sessions as needed. Motivate and support clients to achieve fitness and health goals. Regularly monitor member progress and adjust training plans accordingly. Maintain gym cleanliness and equipment safety during working hours. Educate members about fitness, nutrition, and healthy lifestyle habits. Provide first aid in case of emergencies.

Job Summary: The Gym Manager is responsible for overseeing the daily operations, staff management, member satisfaction, and overall profitability of the gym. The role ensures the delivery of high-quality fitness services, maintains facility standards, drives membership growth, and fosters a positive and safe environment for all members and employees. Key Responsibilities: Oversee all gym operations including staff management, maintenance, and customer service. Develop, monitor, and achieve membership and revenue targets. Recruit, train, and supervise gym staff including trainers, front desk, housekeeping, and maintenance teams. Ensure a safe, clean, and well-maintained gym environment. Handle customer complaints, feedback, and resolve issues promptly. Manage gym budgets, inventory, and expenses effectively. Promote gym services, classes, and personal training packages to drive sales and retention. Ensure compliance with health, safety, and operational policies. Monitor equipment functionality and coordinate repairs as needed.

Job Summary: The Sales Executive is responsible for driving membership sales, promoting gym services, and building long-term relationships with members. The role focuses on lead generation, membership conversions, and ensuring an excellent customer experience to support gym growth and retention. Key Responsibilities: Actively generate and follow up on leads through walk-ins, referrals, calls, and digital inquiries. Conduct gym tours for potential clients and clearly explain membership packages and benefits. Achieve monthly membership sales targets and contribute to gym revenue goals. Promote personal training, group classes, and other gym services to new and existing members. Build and maintain relationships with members to encourage referrals and renewals. Handle membership paperwork, payment processing, and CRM data updates. Coordinate with the marketing team for promotional activities and outreach campaigns. Deliver high-quality customer service and resolve member queries promptly.

Role Overview: The Gym Floor Manager is responsible for daily supervision of the gym floor, ensuring safety, cleanliness, and a positive member experience. The role involves managing gym staff, assisting members, maintaining equipment, and supporting gym sales and retention efforts. Key Responsibilities: Supervise gym floor operations and ensure member safety. Guide members on proper equipment usage and exercise techniques. Manage gym staff schedules, performance, and discipline. Ensure equipment maintenance, cleanliness, and safety standards. Handle member queries and resolve complaints promptly. Support sales of memberships, personal training, and gym programs.