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Full Time
ole Overview:
The RSOC Shift Lead, working under the G4S contract and deployed at Evernorth Health Services India, is responsible for overseeing and managing all activities within the Regional Security Operations Center (RSOC) during the assigned shift. This position involves real-time monitoring, incident management, and leadership to ensure the safety and security of the Evernorth premises in a 24/7 operational environment.
Key Responsibilities:
• Lead RSOC operations during the assigned shift and ensure effective monitoring of all security systems. • Act as the primary point of contact and decision-maker for all shift-related events and incidents. • Supervise and guide RSOC operators in managing access control alarms, incident alerts, and CCTV monitoring activities. • Oversee incident response, documentation, and escalation as per established SOPs. • Monitor global and local news, alerts, and intelligence feeds for potential security impacts. • Ensure timely communication and reporting of critical incidents to Evernorth management and relevant stakeholders. • Maintain accurate shift handover logs and ensure smooth transitions between shifts. • Support process improvements and operational efficiency within RSOC. • Ensure compliance with G4S and Evernorth security standards, procedures, and protocols.
System Knowledge Required:
• Access Control: C-Cure 9000 for access event monitoring and alarm management. • CCTV Monitoring: Victor Client – for live and recorded video monitoring and incident verification.
G4S
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