RPA Developer -Support & Maintenance

Production Support & Troubleshooting (Level 2/3) Incident Resolution: Provide expert Level 2/3 support for production bots built on Automation Anywhere (A360/A2019/v11), rapidly diagnosing and resolving issues, errors, and exceptions. Root Cause Analysis (RCA): Conduct thorough Root Cause Analysis for recurring bot failures and implement permanent fixes or workarounds. Monitoring & Alerting: Proactively monitor bot performance and health via the Automation Anywhere Control Room, responding immediately to critical alerts and system outages. Exception Handling: Manage the unattended bot queue and implement complex exception handling logic to make bots more resilient and reduce downtime. Maintenance & Optimization Code Maintenance: Perform code reviews, refactoring, and updates to existing bots to align with changes in target application UIs (User Interfaces), system dependencies, or business processes. Performance Tuning: Optimize bot performance to reduce cycle time and improve throughput using best practices in Automation Anywhere development. Continuous Improvement: Identify and implement enhancements to automated processes to improve stability, security, and scalability. RPA Developer (Support & Maintenance) Version Control: Utilize and enforce proper version control practices for all bot code and components. Documentation & Collaboration Documentation: Maintain and update all relevant technical documentation, including Solution Design Documents (SDD), error logs, RCA reports, and operational manuals. Stakeholder Communication: Serve as the primary technical point of contact for support incidents, effectively communicating status, resolution steps, and prevention measures to business users and IT teams. Change Management: Adhere strictly to the established change management processes for deploying fixes and updates to the production environment. Required Skills and Qualifications Experience: Minimum 5 years of hands-on development and support experience in Automation Anywhere Enterprise (A360/A2019/v11). Technical Proficiency: Expert knowledge of key Automation Anywhere features: Control Room, Task Bots, MetaBots/Reusable Components, IQ Bot, and API/Web Service commands. Debugging & Diagnostics: Proven ability to read and interpret bot logs, use debugging tools, and trace errors across multiple integrated systems. Scripting: Proficiency in at least one scripting/programming language (VBScript, Python, or JavaScript) for advanced logic and integration. System Integration: Experience in automating interactions with various application types, including Web applications (HTML, CSS, JavaScript DOM), Desktop applications, Mainframes/Terminals, and Microsoft Office (Excel, Outlook). Database: Working knowledge of SQL for data manipulation and querying against backend databases. Certification: Automation Anywhere Certified Advanced RPA Professional (A2019/A360) is highly preferred. Soft Skills: Strong analytical, problem-solving, and communication skills, with a methodical approach to support and a high sense of ownership. Preferred Qualifications (Good-to-Have) Familiarity with ITSM tools (e.g., ServiceNow, JIRA) for incident and change management. Experience in Cognitive Automation technologies (OCR, AI/ML integration) within the Automation Anywhere ecosystem. Knowledge of software development lifecycle (SDLC) and Agile methodologies.