Rosmerta Technologies - Software Specialist - Technical Support

Software Specialist

Responsibilities

• Perform and verify daily backups of critical databases, including MySQL, MSSQL, and PostgreSQL, to ensure data integrity and availability.
• Provide timely and effective technical support for software breakdowns and issues, diagnosing problems and implementing solutions to minimize operational disruption.
• Coordinate closely with the Head Office IT Team to escalate complex issues, share insights, and collaborate on problem-solving methods and long-term solutions.
• Offer comprehensive software support for various projects, including installation, configuration, troubleshooting, and user assistance.
• Document all support activities, solutions, and procedures to build a robust knowledge base.
• Contribute to the continuous improvement of IT processes and systems.
  

Qualifications

• Minimum of 2+ year of experience in a software support or specialist role.
• Educational background : B., B.Tech, M.Tech, MCA, BCA, M.Sc. (Computer Science), B.Sc. (Computer Science), or a Graduate with demonstrated Computer Hardware Knowledge.
  

Skills & Competencies

• Proficiency in database backup and restoration procedures for MySQL, MSSQL, and PostgreSQL.
• Strong troubleshooting skills for various software applications and operating systems.
• Basic understanding of computer hardware components and their interaction with software.
• Excellent communication and interpersonal skills to coordinate with internal teams and Head Office IT.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving abilities and attention to detail