RO:Service Recovery - Team Member

No of VacanciesReports toNational Collections ManagerIs a Team leader?YTeam SizeGradeSM/AVPBusinessRetail LendingDepartmentUnsecured CollectionsSub-DepartmentCredit Cards & GLLocationAboutRetail Lending>The Retail Lending department focuses on the lending business of the bank by offering various loan products like home loans, car loans, and personal loans among others They also offer working capital loans and business loans for small businesses and is also responsible for the rural lending business of the bankAbouttheRoleWhy does the role exist?What is its contribution towards the organization?What is the size of the operation the position manages and supports?------------List the strategic/ planning aspects of the role (if any)List the functional duties/ responsibilities that are executed and their result (non-numeric)List the managerial responsibilities of the job holderoList the administrative responsibilities of the Job holderoList any team responsibilities and what are the results expectedList the stakeholder interactions involvedoList the liaising activities with other teams (internal or external) to achieve resultsList the audit/ compliance related activitiesList the reporting/ MIS responsibilities(Start each sentence with an action verb)QualificationsEducation (formal degrees, certifications)Experience (No of years, relevant fields)Role ProficienciesFor successful execution of the job, a candidate should possess the following:Knowledge(eg Knowledge of risks involved in dealing FX and derivatives with banks and Financial Institutions-- Knowledge of relevant IT systems including NDS, Finacle etc-- Knowledge of pricing financial products with respect to Forex and Derivatives)Skills(eg Good communication (both verbal & written) and inter-personal skills- Strong Excel and database manipulation skills, financial and statistical analysis skills)Abilities(eg Ability to work effectively across functions and demonstrated ability to coach and mentor others-- Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment-- Ability to prioritize and make decisions in a fast-paced environment-- Ability to work as a part of team and contribute towards team goals-- Ability to manage multiple tasks/projects and deadlines simultaneously-- Ability to conceptualize and implement competent marketing strategies with a view to penetrate new accounts)