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Marriott
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Room Service Order Taker Professionals

Room Service Order Taker Professionals

Marriott

2 - 3 years

4 - 5 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

service delivery supervisor room service safety training kitchen staff management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Take room service orders over the phone
Answer questions on menu selections, and check with kitchen staff Answer guest questions or concerns regarding the origin, vintage, and style of various wines Place and log call back for room service order Notify guests and management of delays in service deliverymunicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen Maintain cleanliness of work areas throughout the day Record transaction in MICROS system at time of orderplete all closing reports, including MICROS reports Process all payment methods

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation Speak with others using clear and professional language, and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others, and support team to reach common goals Ensure adherence to quality expectations and standards Stand, sit, or walk for an extended period of time

PREFERRED QUALIFICATIONS

Education: High school diploma or GED equivalent

Related Work Experience: No related work experience

Supervisory Experience: No supervisory experience

License or Certification: None

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Room Service Order Taker Professionals