RM-Retail Banking

Essential Services : Role & Location fungibility

One Bank, One Team

About the role

Fair to the Bank

Key Responsibilities

• Customer Service-

  Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.

• Business Development-

  Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers

• Champion 360-degree banking-

  Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.

• Enhance the portfolio quality-

  Work towards enhancing customer portfolio within the philosophy of

  Fair to Bank, Fair to Customer

• Customized solutions-

  As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch.

• Behold our values-

  Offer products that are fair to our customers and fair to the bank.

Qualifications & Skills

• Educational Qualification-

  MBA or Graduates with 1-10 years of experience in the area of relationship management, Business development or allied roles.

• Communication-

  Good oral and written communication skills.

• Synergize with Team-

  Willingness to work with various teams for on-ground support and deliver enablers as required.

• Improvise-

  Develop and implement overarching sales and customer relationship strategy, sales processes and structure.

• Market Sensing-

  Monitor and evaluate industry trends, customer drivers and potential partnerships

About the Business Group

ICICI Bank’s Retail Banking Group serves customer segments consisting of individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions. With approximately 6,600 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. ICICI Bank has a unique bouquet of digital solutions covering the diverse banking needs of customers. To facilitate a seamless customer banking experience, we have adopted the ICICI Stack approach. It covers a complete range of banking services from bank accounts, payments, banking transactions, and credit cards to personal, mortgage, vehicle loans, and business & institutional solutions.