Posted:3 weeks ago|
Platform:
On-site
Full Time
Roles & Responsibilities :
- Be incharge of running and managing the team daily
- Set targets for all team members to meet up with
- Schedule and organize shift patterns for team members to ensure that customers are never left unattended to
- Understand all organizations products, services, procedures and guidelines and communicate same to all team members
- Prepare forecasts and budgets for the team
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
- Facilitate and organize training session for all agents and participate in recruitment of new team members
- Recommend technical support needed to enhance job performance at the contact center.
- Conduct regular review of all contact center agents performance and organize training sessions for under performers
- Submit regular reports to management and seek new ideas and strategies to improve team performance
- Keep up with trends and happenings in the industry and ensuring adherence to industry standards
- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
Qualification & Experience :-
Graduate with minimum 1-5 years of sales/business development experience (Min. 1-3 Year in Team Handling profile) from / Insurance into Online, Offline or Digital Sales.
Good Communication, Convincing & Selling Skills.
Languages known - English, Hindi
Schedule:-
Supplemental pay types:-
Work Location: In person
Interested candidates can Whatsapp their CV/call at 92015 96497
Job Types: Full-time, Permanent
Job Type: Full-time
Pay: ₹10,000.00 - ₹22,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Experience:
Work Location: In person
Job Type: Full-time
Pay: ₹10,000.00 - ₹24,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Experience:
Work Location: In person
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