RM FOR Share market

Job Description

Roles & Responsibilities : - Be incharge of running and managing the team daily - Set targets for all team members to meet up with - Schedule and organize shift patterns for team members to ensure that customers are never left unattended to - Understand all organizations products, services, procedures and guidelines and communicate same to all team members - Prepare forecasts and budgets for the team - Monitor all calls to ensure that due procedures and quality standards are strictly adhered to - Facilitate and organize training session for all agents and participate in recruitment of new team members - Recommend technical support needed to enhance job performance at the contact center. - Conduct regular review of all contact center agents performance and organize training sessions for under performers - Submit regular reports to management and seek new ideas and strategies to improve team performance - Keep up with trends and happenings in the industry and ensuring adherence to industry standards - Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times Qualification & Experience :- Graduate with minimum 1-5 years of sales/business development experience (Min. 1-3 Year in Team Handling profile) from / Insurance into Online, Offline or Digital Sales. Good Communication, Convincing & Selling Skills. Languages known - English, Hindi Schedule:- Day shift Weekend availability Supplemental pay types:- Performance bonus Quarterly bonus Yearly bonus Cell phone reimbursement Work Location: In person Interested candidates can Whatsapp their CV/call at 92015 96497 Job Types: Full-time, Permanent Job Type: Full-time Pay: ₹10,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person Job Type: Full-time Pay: ₹12,000.00 - ₹24,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 1 year (Preferred) Work Location: In person