Job
Description
Greetings from rivera manpower services,currently we are hiring Senior Associate for Leading Insurance company. Please send your resume to below mentioned email id Contact Person: Saranjeet Email id: saran.rivera2178@gmail.com Job Description Version : 1.1 Updated on : 14/07/2023 Basic Information Job Title Service Support Lead Report to (Job Title)Service Support ManagerDepartment Operations Direct Reports (Job Title) Division Insurance Location Bangalore Position Summary Service Support Lead / Manager play a crucial role in Managing Customer support operations Ensure all client specific records are compliant with regulatory standards. Should work on high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. Must deliver great customer service standards to define, analyze, to resolve queries and escalations. They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. Primary Responsibilities Act as the primary point of contact for the branch (US onshore), providing comprehensive support Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures Responsible for end to end support of the policy lifecycle services Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch Be a US Health Insurance domain expert to conduct end to end renewal activities Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience Co-coordinating with internal operations team to get the renewal activities completed on time Handle queries effectively, aiming to minimize re-work at service center Ability to identify risks, issues and successfully navigate through to completion Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once Additional Responsibilities Demonstrate initiative and think creatively, with excellent presentation, written, and communication skills Understand the Client Manager requirements when completing the renewal activities documentation inclusive of Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policy etc. Previous experience working for a US Health insurance, carriers such has Aetna, SunLife, Symetra, Voya, Optum, Blue Cross Blue Shield, Delta Dental, MetLife is an added benefit Self-reliance and willingness to \"own\" complications and creatively find solutions Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Advanced computer skills (Outlook, Word, Excel and Power Point) are essential Proactive Ownership and Accountability Insurance domain knowledge Logical thinking and decision making Minimum Qualifications Education Major DegreeBachelor Master Licenses/Certificates US Health Insurance Domain certification will be added advantage Ex- ACSRL Work Experience Graduate with 3-5 years of experience in an Insurance domain Insurance certification good to have Transition/onboarding of service - good to have SPOC - Single Point of Contact role for operations - good to have Onshore travel experience good to have Valid U.S. Visa good to have Position Hierarchy Service Support Lead Service Support Manager Sr. Service Support Manager Service Support Director Service Support Leader Remuneration, Perks and Stocks (as applicable) Regards Saranjeet Singh Rivera Manpower Services
