Job
Description
As a Revenue Operations Manager in our healthcare organization, you will play a crucial role in optimizing our marketing and sales funnels, enhancing customer experience, managing the admission process, and analyzing key metrics to drive continuous improvement. Here is a breakdown of your responsibilities: - **Funnel Management & Leakage Prevention** - Analyze the marketing and sales funnels to track and prevent attrition/leakage at every stage from first contact to admission - Work closely with marketing, inside sales, offline sales, and clinical teams to ensure seamless pipeline transitions and address any gaps - Develop and implement strategies to optimize conversion rates and maximize patient engagement - **Customer Experience Enhancement** - Collaborate with all touchpoint teams to deliver an exceptional experience throughout the patient journey - Monitor feedback, identify pain points, and create action plans for continuous improvement - Champion the voice of the patient within the organization, conducting periodic reviews and sharing insights with leadership - **Admission Process & Insurance Empanelments** - Lead efforts to have all patient admission processes, documents, and data flows well defined, standardized, and monitored - Ensure timely empanelment and coordination with insurance providers, TPA desks, and financial assistance teams - Address patient queries around financial assistance, insurance, and billing, providing accurate and empathetic support - **Data Analysis & Reporting** - Maintain clear dashboards and reports on key metrics such as funnel conversion, customer NPS, and process SLAs - Regularly share actionable insights with senior management and work with them to set and track improvement targets - **Collaboration & Training** - Proactively engage with internal teams to align on process improvements, sales targets, and customer experience standards - Support the training of frontline staff to uphold best practices in patient engagement and admissions ### **Requirements** - Bachelor's or Master's degree in Business Administration, Healthcare Management, or related field - 8-10 years of experience in revenue operations, business operations, patient experience, or related roles in the healthcare/hospital sector - Proven track record of improving sales funnel conversions and patient satisfaction - Strong analytical skills; experience with CRM/sales analytics tools preferred - Excellent communication, stakeholder management, and organizational abilities - Knowledge of hospital admission processes and insurance empanelment is a big plus - Empathetic approach with a passion for improving healthcare delivery In addition to these responsibilities and qualifications, you will have the opportunity to work in a mission-driven culture focused on transforming cancer care in India. We offer a competitive salary and benefits package, as well as growth and learning opportunities to help you make a real impact in patient lives. As a Revenue Operations Manager in our healthcare organization, you will play a crucial role in optimizing our marketing and sales funnels, enhancing customer experience, managing the admission process, and analyzing key metrics to drive continuous improvement. Here is a breakdown of your responsibilities: - **Funnel Management & Leakage Prevention** - Analyze the marketing and sales funnels to track and prevent attrition/leakage at every stage from first contact to admission - Work closely with marketing, inside sales, offline sales, and clinical teams to ensure seamless pipeline transitions and address any gaps - Develop and implement strategies to optimize conversion rates and maximize patient engagement - **Customer Experience Enhancement** - Collaborate with all touchpoint teams to deliver an exceptional experience throughout the patient journey - Monitor feedback, identify pain points, and create action plans for continuous improvement - Champion the voice of the patient within the organization, conducting periodic reviews and sharing insights with leadership - **Admission Process & Insurance Empanelments** - Lead efforts to have all patient admission processes, documents, and data flows well defined, standardized, and monitored - Ensure timely empanelment and coordination with insurance providers, TPA desks, and financial assistance teams - Address patient queries around financial assistance, insurance, and billing, providing accurate and empathetic support - **Data Analysis & Reporting** - Maintain clear dashboards and reports on key metrics such as funnel conversion, customer NPS, and process SLAs - Regularly share actionable insights with senior management and work with them to set and track improvement targets - **Collaboration & Training** - Proactively engage with internal teams to align on process improvements, sales targets, and customer experience standards - Support the training of frontline staff
