Revenue Cycle Manager

The ideal candidate will have over

7-12+ years of comprehensive, end-to-end leadership in either front-end processes

(Authorization, Eligibility & Benefits Verification), Billing or back-end processes (Accounts

Receivable, Denial Management). This role requires a strong leader who can drive

performance, ensure compliance, and implement process improvements to maximize revenue

and operational efficiency. We are looking for team size management experience of

minimum 60-100 people.

This role is internal-facing and requires strong project management, people leadership, and

operational rigor.

Key Responsibilities

1. People Leadership and Team Development

• Lead, mentor, and motivate a large team of 80-150 RCM professionals to consistently

achieve and exceed performance targets.

• Groom internal leadership by conducting regular performance reviews, providing

constructive feedback, and identifying specific training and development needs.

• Foster a positive and collaborative work environment that encourages continuous

professional growth and learning.

2. Operational Excellence and Quality

• Own and manage all operational aspects of either the front-end or back-end Revenue

Cycle Management (RCM) processes.

• Ensure all processes are executed with high accuracy and efficiency, adhering strictly to

company policies and industry best practices.

• Monitor and analyze key performance indicators (KPIs), including claims submission

rates, denial rates, and collection percentages, to ensure operational goals are met.

• Maintain strict regulatory compliance, ensuring adherence to all relevant healthcare

regulations (e.g., HIPAA) and company compliance standards.

• Stay updated on changes in payer regulations, coding standards, and billing

requirements to ensure continuous compliance.

3. Process Improvement and Efficiency

• Develop, implement, and maintain clear Standard Operating Procedures (SOPs) for all

tasks within the assigned RCM process.

• Proactively identify process bottlenecks and implement corrective actions to improve

workflow, enhance productivity, and drive operational efficiency.

• Collaborate effectively with cross-functional departments (e.g., CRM, CoE) to resolve

systemic issues and streamline workflows.

Desired Skills & Experience

• Exceptional attention to detail and a strong capability for process optimization,

directly ensuring the delivery of high-quality, efficient services, and solutions.

• Proven ability to perform reliably under high-pressure deadlines while consistently

maintaining and elevating service quality standards.

• Groom internal leadership by conducting regular performance reviews, providing

constructive feedback, and identifying specific training and development needs.