Retention Team Lead

The job requires a Bachelor's degree in business, marketing, or a related field. Preference will be given to female candidates. Candidates should have 2+ years of experience in customer retention, customer service, or sales, along with at least 1 year of experience in a leadership or management role. As a Retention Team Lead, you will manage a team of retention executives to reduce churn rate and improve customer satisfaction. Your responsibilities will include implementing company retention strategies, addressing complex customer complaints, analyzing customer data, recording and reporting customer feedback, collaborating with marketing and sales teams on retention campaigns, and providing regular reports on retention metrics to management. You will also be responsible for training and guiding the retention team to achieve performance goals. The ideal candidate should possess excellent communication and interpersonal skills, strong analytical abilities, knowledge of customer retention strategies, and experience in the broadband industry would be a plus. The ability to work independently and as part of a team, proficiency in Microsoft Office, and related software are also required. This is a full-time position with benefits such as cell phone reimbursement and health insurance. The work schedule is during the day shift, and the job location is in-person.,