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Retention & E-Channel (Digital Promoter)

Retention & E-Channel (Digital Promoter)

0 - 1 years

|

2 - 5 Lacs

navi mumbai maharashtra india

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

customer engagement query resolution team collaboration professionalism positive attitude

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:

The role involves engaging with customers through digital and telephonic channels to promote services, retain existing clients, and ensure smooth query handling. Candidates will play a key role in building long-term customer relationships and achieving daily business goals.

Key Responsibilities:

Call and connect with customers on a regular basis.
Clearly explain product/service details.
Address customer queries and provide timely follow-ups.
Collaborate with team members to achieve daily and weekly goals.
Maintain a high level of professionalism and customer satisfaction.

Requirements:

Strong communication skills in Hindi and English
Graduation is mandatory
Fresher's or Experienced candidates can apply
Ability to work in rotational shifts
Positive attitude and willingness to learn

Work Details:

Shift Timing: 9:30 AM 7:00 PM (Rotational)
5-day work week with 2 rotational week-offs (Saturday & Sunday not fixed

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