Retail Store Manager

Job Description

--- Key Responsibilities 1. Customer Assistance Greet customers warmly and understand their needs. Provide product information, recommendations, and guidance. Assist with product selection and ensure customers have a seamless shopping experience. 2. Sales and Upselling Actively engage customers to promote store products and services. Upsell and cross-sell products to meet customer needs and achieve sales targets. Communicates ongoing promotions, discounts, and offers. 3. Stock Management Ensure shelves are well-stocked, organized, and visually appealing. Assist in receiving, unpacking, and arranging merchandise.Monitor stock levels and inform the team of replenishment needs. 4. Checkout Support Assist at the cash register as needed to ensure quick and efficient service. Handle returns or exchanges following company policies. 5. Customer Issue Resolution Address customer inquiries, concerns, or complaints professionally and promptly. Escalate complex issues to management when necessary. 6. Maintain Store Standards Keep the store clean, organized, and visually appealing at all times. Follow store policies and procedures, including those related to safety and security. Qualifications HSC or equivalent. Prior experience in retail, customer service, or sales is preferred. Strong communication and interpersonal skills. Ability to work flexible hours, including evenings, weekends, and holidays. Familiarity with POS systems and basic computer skills is a plus. Skills Required Customer-focused mindset with a friendly and approachable demeanour. Strong problem-solving and decision-making skills. Ability to handle multiple tasks efficiently in a fast-paced environment. Team player with a proactive and positive attitude. Physical Requirements Ability to stand for long periods and perform repetitive tasks. Occasional lifting and carrying of items up to 20 pounds. This role offers growth opportunities within the organization and a chance to work in a dynamic retail environment. If you’re passionate about delivering exceptional customer experiences and driving sales, we’d love to have you on our team! Show more Show less