Retail Store Manager

Job Title: Retail Store Manager – Trivandrum Airport
Company: Cococart & cafe Ltd.Location: Trivandrum International AirportExperience Required: 3–4 yearsPreferred Industry: Luxury F&B Retail, Premium Chocolates, Gourmet & Luxury Lifestyle Brands

About Cococart Ltd. Cococart is a leading premium chocolate and luxury confectionery brand, bringing world-class gourmet experiences to customers across India. We are committed to delivering exceptional product quality, superior service standards, and a memorable retail experience.

Role Overview We are looking for a dynamic and customer-centric Retail Store Manager to lead our premium outlet at Trivandrum International Airport. The ideal candidate will have hands-on experience in luxury F&B or premium retail, strong leadership skills, and the ability to manage store operations with excellence.

Key Responsibilities Store Operations & Sales  Drive store sales to achieve monthly and quarterly revenue targets.  Maintain high standards of store presentation, product display, and hygiene.  Oversee daily store operations including stock management, cashiering, and reporting.
Customer Experience  Deliver a premium, personalized customer service experience aligned with Cococart standards.  Actively engage with travellers to promote premium chocolate and confectionery products.  Handle customer inquiries, feedback, and complaint resolution professionally. Team Leadership  Supervise, train, and motivate store staff to meet performance and service standards.  Prepare staff schedules and ensure adequate coverage during peak airport hours.  Conduct regular performance reviews and foster a positive team environment.

Job Type: Full-time

Pay: ₹34,000.00 - ₹45,000.00 per month

Work Location: In person