Retail Sales Associate

Job Description

Sales: Product Sales 1. Receive and engage with the customer to understand thecustomer’s requirement 2. Introduce the various product offering to the customers andfacilitate customer buying decision 3. Prepare the estimate of the products selected and completing thesales transaction 4. Achieve category wise sales target for the allocated section 5. Assist the customer in a sales return or repair work Sales: Retail Operations: Store Management 1. Adhere to the standard operating procedures in the store 2. Adhere to cost savings practices undertaken in the store 3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment 4. Ensure proper and attractive display of the products at theappropriate counter 5. Transfer the stock to the locker at the close of the day 6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft 7. Monitor the dead stock and liaison with the store manager tominimise the same 8. Provide support to the marketing team and VM team in ensuringthe compliance of the store and improve footfall 9. Develop and maintain relationship and network with competitors toleverage leading practices & learning to improve store level Sales: Retail Operations: Feedback management 1. Collate and relay customer feedback to the corporate teams like themerchandising, retail operations etc. to improve customer satisfaction and store ratings Retail operations: Field sales operations management: Customer complaint resolution 1. Manage customer queries and complaints as per the companyguidelines