Retail Operation Manager (ROM)

Role Overview: As a Retail Operation Manager (ROM) at Home Centre, your main responsibility is to deliver on sales and profitability for the stores in the region. This involves ensuring optimum stock, range, and size of products, maintaining best-in-class retail standards, processes, and providing a seamless customer shopping experience. Key Responsibilities: - Drive the sales budgets and LFL growth store and category wise - Drive the achievement of key performance indicators such as ATV, conversion, basket size, and employee productivity - Ensure adherence to the retail SOPs, processes, and statutory compliances for the region - Maintain defined standards of customer service to enhance the overall customer experience - Implement planograms and visual merchandising (VM) standards - Monitor and ensure adherence to point-of-sale norms including tracking customer orders, complaints, returns, and refunds - Execute new store launches and renovations according to guidelines - Review and ensure adherence to stock display and availability norms at the stores - Manage and guide the team to deliver on their responsibilities effectively Qualifications Required: - Experience in retail operations management - Strong understanding of sales budgets and key performance indicators - Knowledge of retail SOPs, customer service standards, and planograms - Ability to analyze sales, stock, and product performance reports - Proficiency in people management, including assigning responsibilities and providing feedback - Familiarity with financial planning and cost control measures - Experience in implementing training programs for team development Additional Company Details: - Home Centre is committed to providing a high-quality shopping experience for customers through well-maintained stores, adherence to standards, and continuous improvement initiatives.,