1754 Retail Liabilities Jobs - Page 49

Role & responsibilities: Manage Operations and overall functioning of the branch. Responsible for meeting the branch targets and adherence to all guidelines and regulatory requirements. Cost Management and Cost effectiveness at the branch to ensure profitability, also ensure that the branch adheres to the Know Your Customer (KYC) and Anti Money Laundering (AML) norms at all times. Ensuring that the customers get world class services and their needs are understood and met through the financial product offerings of the bank. Supervising Key Areas including Marketing, Business Channel Development, Team Development and Revenue Generation. Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management. Ensure that all staff are adequately trained on the Products of the Bank and Sales Processes. Responsible for dealing with External and Internal Auditors and inspections and compliance. Should have a track record of driving a branch towards higher profitability. Hold a strong command on Business and Collection Portfolio. Preferred candidate profile : Good communication skills Knowledge of overall Banking process & Products Minimum 5 Years experience in managing branch Should have experience in team handling Should possess leadership and good inter-personal skills MS Office & IT skills Good analytical Skills

Banking Experience as Branch Head is mandatory. Maintains the Profit and Loss statement and Balance Sheet for the branch Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank Sustained revenue generation for the branch through cross sell of TPP, RA and BB products Liabilities mobilization through CASA portfolio growth in the Branch Catchment Ensures Efficient complaint management within specified TATs Ensures Upkeep of the Branch and ATM and raises issues if required Liaises with respective teams for effective and efficient Fraud Management within the cluster Ensures branch compliance with Banks policies and processes Ensures timely submission of MIS reports Ensures safety and security of Bank and customer's assets Ensures Audit related deliverables both internal and external are met as per the prescribed norms Ensures Role clarity to employees in the branch and manage attrition Tracks and monitors daily productivity and book movement of the branch Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required

Banking Experience as Branch Head is mandatory. Maintains the Profit and Loss statement and Balance Sheet for the branch Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank Sustained revenue generation for the branch through cross sell of TPP, RA and BB products Liabilities mobilization through CASA portfolio growth in the Branch Catchment Ensures Efficient complaint management within specified TATs Ensures Upkeep of the Branch and ATM and raises issues if required Liaises with respective teams for effective and efficient Fraud Management within the cluster Ensures branch compliance with Banks policies and processes Ensures timely submission of MIS reports Ensures safety and security of Bank and customer's assets Ensures Audit related deliverables both internal and external are met as per the prescribed norms Ensures Role clarity to employees in the branch and manage attrition Tracks and monitors daily productivity and book movement of the branch Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required Note: NBFC/ Non banking - will not be considered, sp please do not share cvs.

Job responsibilities : Financial Responsibilities : Acquisition of CASA & liabilities a/c from cold calling, market reference. Non-Financial Responsibilities : Responsible for implementing sales and marketing activities within a branch in order to grow the Liabilities business and achievement of sales targets. Ensure Liability acquisition targets are met by developing new relationships and leveraging existing ones within the customer base. Responsible for acquiring new customers through multiple channels campaigns, branch walk ins, referrals from existing customers, through industry bodies and associations and through running industry Achieving overall numbers and value targets as per scorecard. Ensuring timely opening of accounts and giving smooth on boarding experience to NTB customers Required Candidate profile Applicable for both Male/Female candidates Two wheeler must. Minimum 1 yr experience in sales in Banking or Insurance Age limit 35yrs. No Employment gap.

Job responsibilities : Financial Responsibilities : Acquisition of CASA & liabilities a/c from cold calling, market reference. Non-Financial Responsibilities : Responsible for implementing sales and marketing activities within a branch in order to grow the Liabilities business and achievement of sales targets. Ensure Liability acquisition targets are met by developing new relationships and leveraging existing ones within the customer base. Responsible for acquiring new customers through multiple channels campaigns, branch walk ins, referrals from existing customers, through industry bodies and associations and through running industry Achieving overall numbers and value targets as per scorecard. Ensuring timely opening of accounts and giving smooth on boarding experience to NTB customers Required Candidate profile Applicable for both Male/Female candidates Two wheeler must. Minimum 1 yr experience in sales in Banking or Insurance Age limit 35yrs. No Employment gap.

Job responsibilities : Financial Responsibilities : Acquisition of CASA & liabilities a/c from cold calling, market reference. Non-Financial Responsibilities : Responsible for implementing sales and marketing activities within a branch in order to grow the Liabilities business and achievement of sales targets. Ensure Liability acquisition targets are met by developing new relationships and leveraging existing ones within the customer base. Responsible for acquiring new customers through multiple channels campaigns, branch walk ins, referrals from existing customers, through industry bodies and associations and through running industry Achieving overall numbers and value targets as per scorecard. Ensuring timely opening of accounts and giving smooth on boarding experience to NTB customers Required Candidate profile Applicable for both Male/Female candidates Two wheeler must. Minimum 1 yr experience in sales in Banking or Insurance Age limit 35yrs. No Employment gap.

Job Role: Identify prospective customers for current account acquisition Manage business relations with existing Current Account / corporate customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization on a monthly basis Conduct market enhancement activities within the corporates to enhance the business Record and track all engagement activities through the CRM system Customer Service Job Requirements Graduate with 3 -5 year of experience in acquisition of current accounts with a bank Should have good understanding of the local geography & good networking in the local area.

Activity Sheet: Branch Manager Business Group: Retail and Consumer Banking Group Objective: Execute and monitor overall administration and efficient daily operations of a full service branch office; including operations, lending, product sales, customer service, security and safety in accordance with the Bank's objectives. Principal Accountabilities Sales & Business Development: 1. Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products) 2. Prepare and monitor Sales plan for the branch 3. Build a healthy asset and liability book. 4. Increase market share in the catchment area (3 to 5 kms radius) Major Activities Sales & Business Development: 1. Sales Planning : • Prepare and track product wise - liabilities, assets & fee AOP for the full financial year. • Commerce and catchment mapping • Prepare and review monthly activity calendar of outbound activities of BSM / JO • Roll out MOP for outbound and inbound sales on 1st of every month followed by weekly and monthly reviews. • Review all employees in branch quarterly. • Review productivity of BSMs / BOMs/ JOs on a weekly basis. 2. Review and handhold BOMs & BSMs on a daily basis and Sales Officers (JOs) on a weekly basis. 3. Conduct Daily Morning Huddles to discuss daily plan and agenda for employees. 4. Ensure proper on-boarding of all new customers acquired. 5. Sale of 3 products per customer within 90 days of account opening. 6. Track inflow outflow reports, account closures, FD renewals, FD closures, overdue FD, locker occupancy, Sales and thus daily business generation 7. Maintain quality of customer acquisition through sourcing mix and on-boarding process. 8. Monitoring DSRs on a regular basis. 9. Lead management proper assignment and closure of leads. 10. Tapping markets or customer segments within the catchment of the branch, which are hitherto untapped, to increase the GL Base of the branch. Principal Accountabilities – Customer Service : 1. Manage Key Branch Relationships 2. Ensure Wait Time within permissible limits as per segmental service approach 3. Achievement of branch Customer Service Scores target 4. Nil Critical Requests at branch 5. Nil Escalations at branch and complaint handling Major Activities – Customer Service: Activity Sheet: Branch Manager 1. Make 10 customer visits every week (Top 20% of profitable customers of branch) to maintain and enhance the relationships. 2. Scrutinize all service requests and AOFs being sent to RPC to ensure NIL rejections. 3. Conduct customer engagement program - every month. 4. Lobby Management to be done daily during peak hours. 5. Prepare staff roister, leave calendar and maker-checker seating arrangement 6. Inculcating first contact resolution and adherence to customer service mantras by employees at branch 7. Resolve customer queries through internal escalation matrix for enhanced service experience for customers 8. Implement usage of Product Database among employees for instant resolution of customer’s queries Principal Accountabilities – Compliance & Risk Management : 1. Ensure operations, risk control and process adherence at branches 2. Branch Audit scores 3. Fraud prevention 4. Ops risk monitoring 5. RBI audits, inspections and incognito visits Major Activities – Compliance & Risk Management 1. Ensuring operations and Risk control at branches in line with internal and regulatory guidelines as per Operations Manual and e-circulars issued from time to time 2. Checking, authorizing and verification of various reports • Irregularity report – Daily • Exception report – Daily • TOD reports – Daily • Pending IBRs to be responded – Daily • Second level verification of Mitra Committee Report- Daily • Format F (Expenditure) – Monthly • CAT 14 & CAT 15- TOD & Cheque Purchase- Fortnightly • Submission of Comp 1 – Monthly • Charge Taking Certificate - as and when required 3. Updation, maintenance and periodic checking of important registers • Fake notes register • Branch book • Complaints register/ book • Visitor book 4. Maintenance of keys of • Customer complaint box • One set of premises keys • Fake note box • Lockers Activity Sheet: Branch Manager 5. Physical verification of various security items • Surprise physical verification of cash, foreign currency, keys, gold coins, jewel loan packets and welcome kits – Monthly • Physical verification of original and duplicate keys – Quarterly • Physical verification of locker master keys and vacant locker keys – Quarterly 6. Checks to be done in respect of asset servicing • Non DRO branches- unreconciled open items as per data received from COPS-Repayment team • Ensuring that at least one authorized signatory available in the branch for signing NOC 7. Account sourcing – authorizing the KYC documents by checking the genuineness of the customers at the time of account opening 8. Monitoring outstanding long pending entries in office accounts 9. Checking all outstanding EDD cases (money laundering) 10. Clearing his/ her tray for all pending approvals 11. Closure of Key Audit Findings from IAD audits and observations of RRM visits 12. Quarterly compliance to audit requirements 13. Proper handling and reporting of RBI, and other regulatory audits at branches 14. Creating awareness among employees on fraud prevention, password protection and branch security Principal Accountabilities – Branch Profitability : 1. Growth in NII ( Net Interest Income) for branch 2. Growth in Asset business through branches 3. Increase Fee Income 4. Ensure Opex optimization 5. Manage cost of cash holding at branch Major Activities – Branch Profitability : 1. Enhance for CASA and Time Deposits through service led Sales at branches 2. Monitor daily inflow and outflow reports, GL reports and Day Book reports 3. Incremental growth in, home loans and auto loans sourcing at applicable locations 4. Activate specialized desks depending upon the catchment to generate fee income 5. Ensure optimal cash holdings at branch so as to reduce idle cash lying at branch 6. Increase in third party product penetration to enhance fee income opportunity Principal Accountabilities – Brand Administration : 1. Adhere to standardized Brand guidelines - inside the branch and outside the branch 2. Branch upkeep and maintenance – spic & span 3. Availability of necessary infrastructure in branch Activity Sheet: Branch Manager Major Activities – Brand Administration : 1. Monitor external appearance of the branch – fascia, directional signage, entrance, parking area 2. Review in Branch Look & Feel – lobby area, merchandising calendar for posters, seating arrangement etc on a daily basis 3. Proper ATM upkeep, notice board and posters 4. Ensure proper functioning of all branch equipments – PC, Printers, Xerox Machines, scanners, AC, DQM, CDM etc 5. All employees to be dressed well. 6. Ensure adherence guidelines at all workstations, storage area and common area Principal Accountabilities – Capability Building & Manpower Management : 1. Team Building 2. Training and Development 3. Manpower Planning Major Activities – Capability Building & Manpower Management : 1. Mentor / ensure mentoring of new joinees for first three months. 2. Job rotation for all employees once in six months 3. Briefing all employees on their role and expectations from them 4. Give structured feedback to employees on a regular basis 5. Conducting Saturday Workshops and in house training programs 6. Certification of employees on AMFI, IRDA and mandated E-Test and E-Learning by all employees in branch Other Responsibilities 1. Implement centrally-originated projects on customer service, automation, processes and compliance in the branch 2. Monitor specialized desks at branches 3. Follow up on legal cases pertaining to branch 4. Business continuity planning for the branch 5. Contribute to employee morale and plug employee turnover Performance Indicator Measure 1. Retail P&L Net interest Income Percentage achievement against target Fee Income Percentage achievement against target. We may need to include cross sell somewhere 2. GL Size of branches Current Accounts • Number of accounts • Incremental growth in balance • Average balance of account (Quality of account) Savings Accounts • Number of accounts • Incremental growth in balance • Average balance of account (Quality of account) what about salary accounts. Term Deposits • Retail penetration of deposits sourced • Incremental growth in deposits 3. Asset Targets (Specific to region being handled) Home Loans • % disbursement achievement against target. Please include loans against collateral Auto Loans • % disbursement achievement against target Personal Loans • % disbursement achievement against target 4. Overall Branch Health Customer Service Branch customer service scores Compliance IAD Audit Scores and fraud prevention

About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate

About The Role Job Role: "¢ Enhancement of Deposit pool from Customers "¢ Establishing standards and delivery of service "¢ Sale of non-deposit products. Cross selling targets progressively "¢ Sale of MF and Insurance products "¢ Fee Income "¢ Branch Administration "¢ Regulatory Compliance "¢ Manage productivity and overall morale of branch team members "¢ Overall responsible for break-even and P&L of branch Job Requirements"¢ Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities "¢ Must have had Sales experience and exposure, preferably of Liabilities products "¢ Qualifications- MBA / CA/ CAIB "¢ Good Leadership skills (though more tactical than strategic) "¢ ThinkerDoer 40:60 "¢ In-depth understanding of financial instruments, markets and macro micro economic processes "¢ Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" "¢ Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate

About The Role Job Role: To lead a team of relationship managers. Manage, develop and enhance deepening of the relationship with Channels (Branch, DSA, Builder) Responsible for achieving team targets and sales volume. Ensuring Teams Productivity along with Location Productivity Responsible for Location NPS Managing HNI Clients and responsible for deepening of the relationship with them Responsible for cross sell of CASA and TPP. Job Requirements Should have good interpersonal skills. Ability to manage, motivate and lead team. Should possess relationship building skills. Job Specifications Should have minimum work experience of 8-10 years. Expertise in banking products specially Assets.

About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate

About The Role Job Role "¢ Lead a team of relationship officers / Relationship Managers "¢ Ensuring the sales of CASA, TPP and other asset products through Relationship Officers/RM"™s "¢ Driving customer coverage and Ensuring customer engagement & Retention "¢ Drive productivity through team assigned Job Requirements "¢ Postgraduate preferably MBA "¢ Thorough understanding of banking "¢ Blend of Sales and Service "¢ AMFI & IRDA certified "¢ High energy and drive "¢ Customer First attitude "¢ Ability to handle a team "¢ Persuasive with excellent interpersonal skills

About The Role Job Role: "¢ Enhancement of Deposit pool from Customers "¢ Establishing standards and delivery of service "¢ Sale of non-deposit products. Cross selling targets progressively "¢ Sale of MF and Insurance products "¢ Fee Income "¢ Branch Administration "¢ Regulatory Compliance "¢ Manage productivity and overall morale of branch team members "¢ Overall responsible for break-even and P&L of branch Job Requirements "¢ Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities "¢ Must have had Sales experience and exposure, preferably of Liabilities products "¢ Qualifications- MBA / CA/ CAIB "¢ Good Leadership skills (though more tactical than strategic) "¢ ThinkerDoer 40:60 "¢ In-depth understanding of financial instruments, markets and macro micro economic processes "¢ Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" "¢ Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

About The Role Job Role "¢ Lead a team of relationship officers / Relationship Managers "¢ Ensuring the sales of CASA, TPP and other asset products through Relationship Officers/RM"™s "¢ Driving customer coverage and Ensuring customer engagement & Retention "¢ Drive productivity through team assigned Job Requirements "¢ Postgraduate preferably MBA "¢ Thorough understanding of banking "¢ Blend of Sales and Service "¢ AMFI & IRDA certified "¢ High energy and drive "¢ Customer First attitude "¢ Ability to handle a team "¢ Persuasive with excellent interpersonal skills

Key Deliverables Responsible for achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CASA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CASA customers along with entire Family Banking relationships Sources new to bank customers through external individual efforts and acquisition channel Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to high Desired Candidate Profile Good communication skills Comfortable working in a full- fledged sales profile / NTB Acquisition Customer orientation High energy levels with a motive to succeed Qualification, Experience & Age Criteria: Graduation qualification in any stream Candidates with 1-2 years of experience in NTB Sales Acquisition roles can apply Age Criteria : Maximum 30 Years of age.

About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate

Cluster Manager - Corporate Employee Solutions-Corporate Employee Solutions-Regional sales Job Description Enhancement of Deposit pool from Customers. Establishing standards and delivery of service. Sale of non-deposit products. Cross selling targets progressively. Sale of MF and Insurance products. Fee Income. Branch Administration. Regulatory Compliance. Manage productivity and overall morale of branch team members. Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities. Must have had Sales experience and exposure, preferably of Liabilities products. Qualifications- MBA / CA/ CAIB. Good Leadership skills (though more tactical than strategic). Thinker: Doer 40:60. In-depth understanding of financial instruments, markets and macro micro economic processes. Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT. Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Department Retail Liabilities | Digital Banking Position Grade M1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures. Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts EXPERIENCE - Kotak Mahindra Bank, Noida - Sr. Manager-Talent Acquisition - Nov 2022 - PRESENT Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages. HDB financial Services, Noida Centre HRJan 2019 - Oct 2022 Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Indiamart Intermesh Ltd., Noida Executive- Talent Acquisition - Sept 2017 -Jan 2019 Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. KAZO Fashion Private Limited, Noida Management Trainee Talent Acquisition & Talent Management - Nov 2016- Sep 2017 Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. SKILLS HR Policy Execution Recruitment/ Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role: Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) Thinker: Doer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Job Role: Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) Thinker: Doer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

About The Role Posting Description for Internal Candidates Branch Manager Short Description for Internal Candidates Job Role: "¢ Enhancement of Deposit pool from Customers "¢ Establishing standards and delivery of service "¢ Sale of non-deposit products. Cross selling targets progressively "¢ Sale of MF and Insurance pro Description for Internal Candidates Job Role: "¢ Enhancement of Deposit pool from Customers "¢ Establishing standards and delivery of service "¢ Sale of non-deposit products. Cross selling targets progressively "¢ Sale of MF and Insurance products "¢ Fee Income "¢ Branch Administration "¢ Regulatory Compliance "¢ Manage productivity and overall morale of branch team members "¢ Overall responsible for break-even and P&L of branch Job Requirements: "¢ Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities "¢ Must have had Sales experience and exposure, preferably of Liabilities products "¢ Qualifications- MBA / CA/ CAIB "¢ Good Leadership skills (though more tactical than strategic) "¢ ThinkerDoer 40:60 "¢ In-depth understanding of financial instruments, markets and macro micro economic processes "¢ Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" "¢ Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives. Same Posting Description for Internal and External Candidates

About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.