Retail & Franchisee Business Excellence- Trade Marketing - Nitco Ltd

Job Title: Retail & Franchisee Business Excellence

Department:

Role Overview

expanding NITCOs retail footprint

Key Responsibilities

Franchise Strategy & Expansion

• Develop and execute the

  franchisee business model

  aligned with NITCOs retail growth vision.
• Drive expansion plans by identifying new markets, selecting potential franchise partners, and ensuring smooth onboarding.
• Evaluate franchise proposals and establish long-term partnerships with credible investors/partners.

Operational Excellence & Compliance

• Define and implement Standard Operating Procedures (SOPs) across all franchise outlets.
• Ensure

  brand identity, merchandising, and customer service standards

  are consistently maintained.
• Conduct periodic audits and operational reviews to ensure compliance with business and legal guidelines.

Business & Financial Performance

• Own the

  P&L responsibility

  for the franchise channel.
• Monitor store-level performance, drive revenue growth, and optimize margins.
• Work with franchisees on sales planning, local marketing, and ROI improvement initiatives.

Leadership & Team Development

• Build and lead a high-performing

  Franchise Operations Team

  .
• Provide guidance, training, and motivation to ensure both internal teams and franchise staff uphold brand values and customer-first approach.
• Act as the key escalation point for franchise-related issues and resolve conflicts effectively.

Franchisee Relationship Management

• Foster long-term, collaborative partnerships with franchisees.
• Establish structured communication forums, including business reviews and feedback mechanisms.
• Drive franchisee satisfaction and loyalty by ensuring transparent, winwin business practices.

Key Skills & Competencies

• Strategic thinker with a proven ability to scale franchise operations.
• Strong understanding of retail/franchise business models and P&L management.
• Excellent leadership, stakeholder management, and negotiation skills.
• Strong analytical ability to drive business insights and corrective actions.
• High adaptability, execution excellence, and willingness to travel extensively.

Qualifications & Experience

• MBA/PGDM in Business Administration, Marketing, or Retail Management.

• 10–15 years of experience

  in franchise management/retail operations, with at least

  5 years in a leadership role

  .
• Proven track record in

  scaling franchise networks

  in industries such as building materials, consumer durables, lifestyle, or home improvement.
• Experience in driving large-scale

  franchise transformations and turnarounds

  is a strong advantage.