2 Retail Growth Jobs

Job Title: Retail & Franchisee Business Excellence Department: Trade Marketing Location: Mumbai (with extensive travel across India) Reports To: Marketing Head Role Overview The Head of Franchisee Operations will lead NITCOs franchise network strategy, ensuring operational excellence, brand consistency, and sustainable profitability across all franchise stores. This leadership role will be pivotal in expanding NITCOs retail footprint , improving franchisee productivity, and driving customer experience standards. The incumbent will act as a strategic partner to franchisees, while also steering internal teams to deliver on growth objectives. Key Responsibilities Franchise Strategy & Expansion Develop and execute the franchisee business model aligned with NITCOs retail growth vision. Drive expansion plans by identifying new markets, selecting potential franchise partners, and ensuring smooth onboarding. Evaluate franchise proposals and establish long-term partnerships with credible investors/partners. Operational Excellence & Compliance Define and implement Standard Operating Procedures (SOPs) across all franchise outlets. Ensure brand identity, merchandising, and customer service standards are consistently maintained. Conduct periodic audits and operational reviews to ensure compliance with business and legal guidelines. Business & Financial Performance Own the P&L responsibility for the franchise channel. Monitor store-level performance, drive revenue growth, and optimize margins. Work with franchisees on sales planning, local marketing, and ROI improvement initiatives. Leadership & Team Development Build and lead a high-performing Franchise Operations Team . Provide guidance, training, and motivation to ensure both internal teams and franchise staff uphold brand values and customer-first approach. Act as the key escalation point for franchise-related issues and resolve conflicts effectively. Franchisee Relationship Management Foster long-term, collaborative partnerships with franchisees. Establish structured communication forums, including business reviews and feedback mechanisms. Drive franchisee satisfaction and loyalty by ensuring transparent, winwin business practices. Key Skills & Competencies Strategic thinker with a proven ability to scale franchise operations. Strong understanding of retail/franchise business models and P&L management. Excellent leadership, stakeholder management, and negotiation skills. Strong analytical ability to drive business insights and corrective actions. High adaptability, execution excellence, and willingness to travel extensively. Qualifications & Experience MBA/PGDM in Business Administration, Marketing, or Retail Management. 10–15 years of experience in franchise management/retail operations, with at least 5 years in a leadership role . Proven track record in scaling franchise networks in industries such as building materials, consumer durables, lifestyle, or home improvement. Experience in driving large-scale franchise transformations and turnarounds is a strong advantage.

This role is for one of the Weekday's clients Salary range: Rs 2200000 - Rs 2400000 (ie INR 22-24 LPA) Min Experience: 10 years Location: Kolkata JobType: full-time We are seeking an experienced and strategic Retail Head to lead and scale retail operations across stores. This role is critical in delivering exceptional customer experiences, achieving sales performance, and maintaining operational excellence in a premium or luxury retail environment. The ideal candidate will bring deep expertise in retail strategy, visual merchandising, team leadership, and customer-centric execution. Requirements Key Responsibilities Retail Strategy & Expansion Develop and implement the retail growth strategy, including new store launches, site selection, and expansion into high-potential markets Partner with leadership on store rollout planning, investment analysis, and forecasting future performance Sales Performance & Target Achievement Set, manage, and monitor sales targets at the store and regional level on a monthly, quarterly, and annual basis Track KPIs such as conversion rates, Average Transaction Value (ATV), Units Per Transaction (UPT), and customer satisfaction Identify performance gaps and drive corrective initiatives Team Leadership & Training Lead and mentor a multi-tiered team including regional managers, store managers, and front-line staff Foster a high-performance, customer-first culture focused on service excellence and continuous learning Oversee training programs on product knowledge, upselling, and clienteling practices Customer Experience & Service Ensure all retail environments consistently deliver a premium brand experience Monitor customer feedback and Net Promoter Score (NPS); personally manage high-value client experiences when necessary Operational Excellence Oversee daily retail operations including staffing, inventory management, compliance, and adherence to SOPs Collaborate with logistics and merchandising to ensure stock availability and optimize product flow Visual Merchandising & Store Presentation Ensure all stores maintain brand consistency through merchandising, layout, and seasonal display standards Work closely with the design/visual merchandising team to implement brand-aligned aesthetics Retail Marketing & Events Partner with marketing to execute in-store promotions, product launches, and customer engagement events Support regional and local marketing efforts to drive foot traffic and brand recognition Qualifications & Experience Bachelor's degree in Business, Retail Management, or a related field; MBA preferred Minimum of 10 years in retail, with 45 years in a leadership role within jewellery, luxury, or fashion retail Proven success in expanding retail footprints and driving profitability Strong understanding of luxury retail operations, CRM, and omnichannel strategies Key Competencies Leadership and team development Strategic thinking and execution Customer-centric mindset Financial and operational acumen Strong communication and interpersonal skills Data-driven decision making High aesthetic sensitivity aligned with premium brand standards