Job Title: Retail & Franchisee Business Excellence Department: Trade Marketing Location: Mumbai (with extensive travel across India) Reports To: Marketing Head Role Overview The Head of Franchisee Operations will lead NITCOs franchise network strategy, ensuring operational excellence, brand consistency, and sustainable profitability across all franchise stores. This leadership role will be pivotal in expanding NITCOs retail footprint , improving franchisee productivity, and driving customer experience standards. The incumbent will act as a strategic partner to franchisees, while also steering internal teams to deliver on growth objectives. Key Responsibilities Franchise Strategy & Expansion Develop and execute the franchisee business model aligned with NITCOs retail growth vision. Drive expansion plans by identifying new markets, selecting potential franchise partners, and ensuring smooth onboarding. Evaluate franchise proposals and establish long-term partnerships with credible investors/partners. Operational Excellence & Compliance Define and implement Standard Operating Procedures (SOPs) across all franchise outlets. Ensure brand identity, merchandising, and customer service standards are consistently maintained. Conduct periodic audits and operational reviews to ensure compliance with business and legal guidelines. Business & Financial Performance Own the P&L responsibility for the franchise channel. Monitor store-level performance, drive revenue growth, and optimize margins. Work with franchisees on sales planning, local marketing, and ROI improvement initiatives. Leadership & Team Development Build and lead a high-performing Franchise Operations Team . Provide guidance, training, and motivation to ensure both internal teams and franchise staff uphold brand values and customer-first approach. Act as the key escalation point for franchise-related issues and resolve conflicts effectively. Franchisee Relationship Management Foster long-term, collaborative partnerships with franchisees. Establish structured communication forums, including business reviews and feedback mechanisms. Drive franchisee satisfaction and loyalty by ensuring transparent, winwin business practices. Key Skills & Competencies Strategic thinker with a proven ability to scale franchise operations. Strong understanding of retail/franchise business models and P&L management. Excellent leadership, stakeholder management, and negotiation skills. Strong analytical ability to drive business insights and corrective actions. High adaptability, execution excellence, and willingness to travel extensively. Qualifications & Experience MBA/PGDM in Business Administration, Marketing, or Retail Management. 10–15 years of experience in franchise management/retail operations, with at least 5 years in a leadership role . Proven track record in scaling franchise networks in industries such as building materials, consumer durables, lifestyle, or home improvement. Experience in driving large-scale franchise transformations and turnarounds is a strong advantage.
Manager - Business Development Department Business Development - sales -Tiles Job Description Purpose of Job: The Manager BD will play a key role in driving business development by fostering and managing strategic relationships with influential architects in the building materials industry. This position is perfect for a dynamic and results-oriented professional with 8-10 years of experience, a solid understanding of architectural design and construction industry, and a proven track record of leveraging connections within the architect community; the top 7 architects to drive business growth. Principal Accountabilities: 1. Build & Maintain Relationships: Develop and nurture strong, long-term relationships with architects, ensuring consistent and positive rapport with top industry architects and firms. Cultivate and grow relationships with leading architects and firms in the industry, ensuring their needs are consistently met through our products and services. 2. Strategic Business Development: Act as the primary liaison between the company and architects, ensuring mutual alignment on projects, needs, and services. Drive business growth by identifying and pursuing new opportunities with architects and construction firms. 3. Networking: Actively meet and connect with architects daily, expanding your professional network to create new opportunities and partnerships within the architectural space. Attend key events, conferences, and networking opportunities to strengthen relationships and enhance visibility within the industry. 4. Industry Insight: Stay updated on industry trends, innovations in building materials, and emerging needs in architectural design. Leverage this knowledge to provide valuable insights and solutions to architects and construction firms. 5. Sales & Revenue Generation: Secure new projects by cultivating relationships with architects and construction firms, meeting sales targets, and generating revenue. Manage sales targets, metrics, and business performance to drive growth and achieve business objectives. 6. Negotiation & Deal Closing: This will be more of facilitator role wherein the sale will be closed at the POS. Use your expertise to negotiate contracts, manage project timelines, and close business deals efficiently, ensuring all parties are satisfied with the terms and outcomes. 7. Collaboration: Collaborate with internal teams, including marketing, product development, and customer support, to ensure architects needs are met with top-tier solutions. Foster cross-functional relationships to enhance service delivery and customer satisfaction. 8. Regular Reporting: Track and report on sales performance, business achievements, and relationship progress, presenting results to senior leadership regularly. Use data and feedback to refine business strategies and improve relationship-building efforts. Qualifications & Experience Required: Education: Graduate in any field (preferably business, marketing, or a related discipline). Experience: 8-10 years of experience in business development or relationship management within the architecture, construction, or building materials industry. Proven experience in building and maintaining high-level relationships with architects and key stakeholders.
Role & responsibilities Key Responsibilities: 1. Identify and engage potential clients in construction, architecture, and interior design sectors. 2. Develop and maintain strong relationships with architects , interior designers, contractors, and builders . 3. Conduct market research to understand customer needs and analyze competitors. 4. Present and demonstrate marble products, highlighting their features and benefits. 5. Negotiate pricing, terms, and close deals to achieve sales targets. 6. Provide exceptional after-sales support to ensure customer satisfaction . Key Skills: 1. Strong understanding of marble grades, finishes, and applications. 2. Proven experience in sales and business development. 3. Excellent communication and negotiation skills. 4. Ability to build and maintain client relationships. 5. Self-motivated with a results-driven approach. Qualifications: 1. Bachelor's degree. 2. Minimum 5 years of experience in marble sales. 3. Willingness to travel and attend industry events.
Role & responsibilities Key Responsibilities: 1. Identify and engage potential clients in construction, architecture, and interior design sectors. 2. Develop and maintain strong relationships with architects , interior designers, contractors, and builders . 3. Conduct market research to understand customer needs and analyze competitors. 4. Present and demonstrate marble products, highlighting their features and benefits. 5. Negotiate pricing, terms, and close deals to achieve sales targets. 6. Provide exceptional after-sales support to ensure customer satisfaction . Key Skills: 1. Strong understanding of marble grades, finishes, and applications. 2. Proven experience in sales and business development. 3. Excellent communication and negotiation skills. 4. Ability to build and maintain client relationships. 5. Self-motivated with a results-driven approach. Qualifications: 1. Bachelor's degree. 2. Minimum 5 years of experience in marble sales. 3. Willingness to travel and attend industry events.
Purpose of Job: The Manager BD will play a key role in driving business development by fostering and managing strategic relationships with influential architects in the building materials industry. This position is perfect for a dynamic and results-oriented professional with 5-10 years of experience, a solid understanding of architectural design and construction industry, and a proven track record of leveraging connections within the architect community; the top 7 architects to drive business growth. Principal Accountabilities: 1. Build & Maintain Relationships: Develop and nurture strong, long-term relationships with architects, ensuring consistent and positive rapport with top industry architects and firms. Cultivate and grow relationships with leading architects and firms in the industry, ensuring their needs are consistently met through our products and services. 2. Strategic Business Development: Act as the primary liaison between the company and architects, ensuring mutual alignment on projects, needs, and services. Drive business growth by identifying and pursuing new opportunities with architects and construction firms. 3. Networking: Actively meet and connect with architects daily, expanding your professional network to create new opportunities and partnerships within the architectural space. Attend key events, conferences, and networking opportunities to strengthen relationships and enhance visibility within the industry. 4. Industry Insight: Stay updated on industry trends, innovations in building materials, and emerging needs in architectural design. Leverage this knowledge to provide valuable insights and solutions to architects and construction firms. 5. Sales & Revenue Generation: Secure new projects by cultivating relationships with architects and construction firms, meeting sales targets, and generating revenue. Manage sales targets, metrics, and business performance to drive growth and achieve business objectives. 6. Negotiation & Deal Closing: This will be more of facilitator role wherein the sale will be closed at the POS. Use your expertise to negotiate contracts, manage project timelines, and close business deals efficiently, ensuring all parties are satisfied with the terms and outcomes. 7. Collaboration: Collaborate with internal teams, including marketing, product development, and customer support, to ensure architects needs are met with top-tier solutions. Foster cross-functional relationships to enhance service delivery and customer satisfaction. 8. Regular Reporting: Track and report on sales performance, business achievements, and relationship progress, presenting results to senior leadership regularly. Use data and feedback to refine business strategies and improve relationship-building efforts. Qualifications & Experience Required: Education: Graduate in any field (preferably business, marketing, or a related discipline). Experience: 5-10 years of experience in business development or relationship management within the architecture, construction, or building materials industry. Proven experience in building and maintaining high-level relationships with architects and key stakeholders. Skills Required for the Job: Communication & Interpersonal Skills: Exceptional ability to build and maintain relationships with architects, clients, and key stakeholders. Sales & Customer Relationship Management: Strong understanding of sales principles and a track record in business development and relationship management. Negotiation Skills: Ability to negotiate effectively and close business deals while managing project timelines and client expectations. Networking & Business Acumen: Expertise in expanding networks and generating sales opportunities, meeting business targets and KPIs. Industry Knowledge: Deep understanding of the building materials industry and the architectural design process. Professional Demeanor: Charismatic, persuasive, and polished presentation skills, with the ability to represent the company at industry events and conferences. Metrics for Success: Relationship Building: Number and quality of relationships with key architects, including at least one architect from the top-tier architecture firms. Sales Performance: Business deals and revenue generated through new architect partnerships and relationships. Client Satisfaction: Long-term retention rates and satisfaction levels with key architects. Network Strength: Ability to build and maintain a strong network within the building materials industry.
Job Summary: The Key Account Manager will be responsible for managing NITCOs most strategic customer accounts in the tiles, marble, and mosaic segments. This role demands a high-impact individual who can build long-term partnerships, identify and convert new project opportunities, and ensure account-level profitability, collections, and delivery excellence. Key Responsibilities: 1. Strategic Account Identification & Segmentation Identify, develop, and nurture key accounts in the real estate, hospitality, commercial, and institutional sectors that align with NITCO’s premium positioning. Prioritize accounts based on volume potential, design relevance, margin contribution, and strategic value. Conduct tiered account segmentation to define differentiated engagement and resource allocation strategies. Continuously scan the market for new high-potential accounts and projects, driving deeper penetration across regions. 2. Relationship Management & Stakeholder Engagement Establish and manage relationships with key decision-makers: promoters, architects, interior designers, purchase heads, project consultants, and contractors. Act as the face of NITCO to key accounts, promoting our design collections, innovations, and technical strengths. Drive regular interactions, presentations, and co-creation discussions to ensure alignment with project aesthetics and budgets. Conduct joint business reviews with top accounts, aligning mutual goals and tracking satisfaction. 3. Sales Growth and Share of Wallet Drive cross-category sales across NITCO’s product lines: tiles (floor/wall), natural and engineered marble, and mosaics. Increase share of wallet within existing accounts by identifying new sites, renovation cycles, and opportunity areas. Own and drive the project lifecycle from inquiry to delivery, ensuring product approvals, mock-ups, samples, BOQ finalization, and order closure. 4. Account Planning & Strategic Execution Develop and execute customized key account plans that outline targets, timelines, decision workflows, and product focus. Leverage design and marketing resources to provide differentiated client experiences. Liaise with supply chain and logistics to ensure on-time, in-full deliveries, especially for time-sensitive project phases. Maintain updated pipelines, forecast accuracy, and conversion metrics in CRM. 5. Collections and Financial Controls Ensure timely collection of payments, especially from large-scale project clients with complex invoicing structures. Maintain account health by proactively managing credit risks, reconciliations, and overdue follow-ups. Work closely with the finance and commercial team to track receivables and resolve outstanding issues. 6. Internal Collaboration and Execution Excellence Work cross-functionally with design studio, plant dispatch teams, regional sales managers, and customer care to fulfill client commitments. Act as the internal voice of the customer, ensuring project and product teams are aligned with expectations. Share market intelligence on competition, design trends, pricing shifts, and upcoming projects to inform strategy. Key Performance Indicators : Growth in revenue and margin from key accounts Increase in share of wallet across product categories Number and value of new account acquisitions Collection efficiency and reduction in Days Sales Outstanding (DSO) Customer satisfaction and retention scores Product approvals and project wins in pipeline CRM adoption and account plan execution score