Retail Customer Relationship Executive cum ( Receptionist)

Job Description

Job Title: Showroom receptionist ( Retail)

Experience: 2-3 Years
Qualification: Graduation
Location: Gurgaon
Employment Type: Full Time

Preference- Female

Role Overview:

Job Description: Showroom specialist ( Retail)

Role Summary

The Retail Sales Executive will handle walk-in customers, understand their design and material requirements, and recommend suitable tiles, sanitaryware, and interior products. The role focuses on driving showroom sales and delivering an excellent customer experience.

Key Roles & Responsibilities

• Attend walk-in customers and understand their tile, sanitaryware, and interior design requirements.
• Suggest the right products, sizes, concepts, and combinations as per customer needs.
• Prepare quotations, price offers, and product presentations.
• Maintain proper display knowledge and ensure all showroom displays are updated.
• Coordinate with the store/dispatch team for order status, stock availability, and deliveries.
• Handle follow-ups with customers, architects, and contractors.
• Achieve monthly sales targets and support promotional activities.
• Record customer details, enquiries, and sales orders in ERP/CRM/Excel.
• Build strong relationships with architects, interior designers, and repeat clients.
• Stay updated on new products, trends, sizes, finishes, and competitor offerings.

Skills & Requirements

• Minimum 2–3 years of showroom sales experience (tile/building materials/sanitaryware preferred).
• Strong communication and customer handling skills.
• Basic computer knowledge—Excel, CRM/ERP.
• Good product knowledge of tiles, concepts, designs, and interior trends.
• Presentable, confident, and target-oriented.

Contact Details:

Name: Ritika Pathak

Designation: HR

Contact Details: +91 99103 31256

Emails: hr@brceramics.com

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person