Restaurant Success Manager

Key Responsibilities Digital Menu Product Expertise and Onboarding  Become the primary subject matter expert (SME) on all functionalities and best practices associated with the Digital Menu Product. ● Facilitate the seamless, end-to-end onboarding of restaurants onto the Digital Menu platform. ● Conduct comprehensive training sessions for restaurant managers and staff on how to effectively use and manage the digital menu system. ● Manage the end-to-end setup of the digital menu at the restaurant, including:  Menu synchronization with the Point of Sale (PoS) system. ○Working with PoS partners to ensure the delivery of correct menu content. ○ Performing Menu Quality Check (QC) against the restaurant's previous menu, securing a written signoff from the owner. ○ Collecting and optimizing menu images. ○ Configuring menu content, including dish names, descriptions, categorization, add-ons, best seller setup, and quick actions. ○ Setting up operational aspects on the Digital Menu, including order relay on the Captain App.  Drive and enforce the standard operating procedures (SOP) for the restaurant's digital operations. ● Ensure full adoption of the Digital Menu platform across menu view, order placement, and pay bill features. Relationship Management and Quality Assurance Serve as the consistent point of contact, providing ongoing support and guidance to all assigned onboarded restaurants. ● Cultivate strong, trusting relationships with restaurant owners, managers, and on-ground staff to foster long-term partnerships. ● Empower and train restaurant staff to become fully independent in managing and updating their own digital menus. ● Maintain and ensure high menu quality configured at each outlet by focusing on:  Content: Accuracy, completeness, and current pricing of all menu items and descriptions. ○ Accuracy: Ensuring the menu reflects current offerings and promotions. ○ Visual Delight: Optimizing menu presentation, imagery, and layout based on best practices. Growth and Feedback Work closely with the sales team to explain and implement growth levers available through the Digital Menu. ● Demonstrate and communicate the success of these growth initiatives to restaurant owners and managers. ● Serve as a feedback conduit, liaising with the central product team to share restaurant feedback and insights for the next set of product improvements. Qualifications and Skills (Inferred)  Proven experience in relationship management, account management, or a similar customer-facing role, preferably within the restaurant, tech, or SaaS industry. ● Bachelor's Degree in Computer Science with Strong technical acumen and the ability to quickly become a Subject Matter Expert (SME) on a digital product. ● Exceptional communication, training, and interpersonal skills to manage diverse stakeholders from owners to on-ground staff. ● Demonstrated ability to drive product adoption and enforce operational compliance (SOPs). ● Detail-oriented with a strong focus on quality assurance and content accuracy. ● Goal-oriented with a passion for driving business growth for partners.