Restaurant Senior Captain

Senior Captain / Restaurant Assistant Manager Key Responsibilities: 1. *Leadership:* Lead and improve service standards, handle Cleaning staff and ensure excellent hygiene and service standards. 2. *Customer Service:* Ensure exceptional customer satisfaction by greeting guests, taking orders, and addressing any concerns or issues promptly. 3. *Order Management:* Manage orders accurately, ensuring that all guest requests are fulfilled correctly and efficiently. 4. *Table Management:* Oversee table assignments, ensuring optimal seating arrangements and timely service. 5. *Communication:* Coordinate with kitchen staff and other departments to ensure seamless service. 6. *Training and Development:* Train and mentor junior staff members to improve their skills and knowledge. 7. *Sales and Revenue:* Promote specials, upsell menu items, and contribute to increasing revenue and sales targets. 8. *Safety and Hygiene:* Ensure adherence to safety and hygiene protocols to maintain a clean and safe environment for guests and staff. 9. *Conflict Resolution:* Handle customer complaints and conflicts professionally and efficiently to resolve issues and maintain customer satisfaction. 10. *Reporting and Administration:* Assist with administrative tasks, such as reporting, tracking inventory, and maintaining records. *Skills and Qualities:* - Excellent leadership and communication skills - Strong customer service skills - Ability to multitask and work under pressure - Knowledge of menu items and Beverages - Physical stamina to stand and move for long periods As a Senior Captain / Assistant Manager, you'll play a key role in driving customer satisfaction, sales growth, and team development in your restaurant.