Restaurant Hostess

Job Description

Job Description : We are seeking a friendly and organized Restaurant Hostess to join our team. The ideal candidate will be the first point of contact for our guests, ensuring they have a warm and welcoming experience from the moment they enter our restaurant. Roles and Responsibilities : Greet Guests: Welcome guests as they arrive, with a warm and friendly demeanour. Manage Reservations: Handle bookings over the phone, online, and in person, ensuring accurate and efficient reservation management. Seating Guests: Escort guests to their tables, providing menus and informing them of their server’s name. Wait Time Management: Provide accurate wait times to guests who do not have reservations and manage the waiting list. Customer Service: Address guest inquiries and concerns promptly and professionally, ensuring a positive dining experience. Maintain Cleanliness: Ensure the front-of-house area is always clean and presentable. Assist with Opening/Closing: Help with the opening and closing procedures of the restaurant. Menu Knowledge: Be familiar with the menu to answer any questions guests may have and to assist with recommendations. Coordinate with Staff: Work closely with servers and kitchen staff to ensure smooth operations and guest satisfaction. Special Requests: Handle special requests and accommodate large parties or VIP guests with personalized service. Qualifications : o Excellent communication and interpersonal skills. o Strong organizational abilities and attention to detail. o Ability to work in a fast-paced environment. o Previous experience in a similar role or in the hospitality industry is a plus. o Positive attitude and a passion for providing exceptional customer service. Job Type: Full-time Pay: ₹150,000.00 - ₹250,000.00 per year Benefits: Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Yearly bonus Education: Diploma (Preferred) Experience: total work: 1 year (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person