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Posted:2 days ago| Platform: Indeed logo

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On-site

Job Type

Full Time

Job Description

position of Restaurant Captain

Salary - 18k to 20k between

Location - Bali Nagar Delhi

Timing - Evening 4pm to 1am morning

Objective:

To evaluate communication skills, leadership traits, decision-making abilities, and customer handling approaches among candidates for the *Restaurant Captain* role.

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Key Points to Discuss:

1. *Leadership & Team Coordination*

* Leading stewards/waiters on the floor.

* Delegating tasks efficiently.

* Motivating team during rush hours.

2. *Customer Handling & Satisfaction*

* Welcoming guests with politeness.

* Addressing complaints gracefully.

* Managing special requests or VIP guests.

3. *Menu Knowledge & Upselling*

* Deep understanding of the menu, ingredients, and pairing suggestions.

* Recommending specials or high-margin items to increase sales.

4. *Table Management & Service Flow*

* Managing table turnover smartly.

* Ensuring all guests are served timely and with proper etiquette.

* Coordination with kitchen & bar for seamless service.

5. *Crisis Handling & Conflict Resolution*

* Handling customer dissatisfaction or service delays tactfully.

* Managing short staff or overbooked situations.

6. *Hygiene & Compliance*

* Ensuring cleanliness on the floor.

* Following food safety and service protocols.

* *Restaurant Captain* (main candidate)

* *Customer* (demanding / dissatisfied / happy)

* *New Waiter* (needs guidance)

* *Manager* (assessing performance)

* *Kitchen Staff* (needs coordination)

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Evaluation Criteria:

* Communication Clarity

* Leadership Attitude

* Conflict Management

* Team Spirit

* Decision Making

* Customer-Centric Thinking

Regards Nirbhay Verma | Call : 7505804685| WhatsApp : 7505804685 | innovateplacementsolution@gmail.com

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

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