Posted:2 days ago|
Platform:
On-site
Full Time
position of Restaurant Captain
Salary - 18k to 20k between
Location - Bali Nagar Delhi
Timing - Evening 4pm to 1am morning
Objective:
To evaluate communication skills, leadership traits, decision-making abilities, and customer handling approaches among candidates for the *Restaurant Captain* role.
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Key Points to Discuss:
1. *Leadership & Team Coordination*
* Leading stewards/waiters on the floor.
* Delegating tasks efficiently.
* Motivating team during rush hours.
2. *Customer Handling & Satisfaction*
* Welcoming guests with politeness.
* Addressing complaints gracefully.
* Managing special requests or VIP guests.
3. *Menu Knowledge & Upselling*
* Deep understanding of the menu, ingredients, and pairing suggestions.
* Recommending specials or high-margin items to increase sales.
4. *Table Management & Service Flow*
* Managing table turnover smartly.
* Ensuring all guests are served timely and with proper etiquette.
* Coordination with kitchen & bar for seamless service.
5. *Crisis Handling & Conflict Resolution*
* Handling customer dissatisfaction or service delays tactfully.
* Managing short staff or overbooked situations.
6. *Hygiene & Compliance*
* Ensuring cleanliness on the floor.
* Following food safety and service protocols.
* *Restaurant Captain* (main candidate)
* *Customer* (demanding / dissatisfied / happy)
* *New Waiter* (needs guidance)
* *Manager* (assessing performance)
* *Kitchen Staff* (needs coordination)
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Evaluation Criteria:
* Communication Clarity
* Leadership Attitude
* Conflict Management
* Team Spirit
* Decision Making
* Customer-Centric Thinking
Regards Nirbhay Verma | Call : 7505804685| WhatsApp : 7505804685 | [email protected]
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
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