Resource Deployment Manager

About the Role

We are looking for a Resource Manager to join the Workday Global Resource Management team, focusing on staffing and resource planning. This position will support our global practice by fulfilling open project roles with Workday consultants. This person will work across international theaters of functional & technical teams and global Resource Managers. Duties may include staffing administration, light reporting, and PSA system support. The ideal candidate should have a passion for quality, customer service, and enjoys working in a dynamic, fast-paced environment. They will be detail oriented, organized, results oriented, a phenomenal communicator, and a self-motivator who thrives on solving problems and building streamlined processes within our Services organization. As a member of the Resource Management team, they will interact with various cross functional & technical teams in support of Workday Resource Management and Professional Services. This role will lead to acquiring knowledge of Resource Management and collaborating within a team to fulfill customer requests. They will work closely with the global Resource Management team, global Professional Services Delivery organizations, Legal, Finance, Accounts Receivable, Delivery Services Systems, and Delivery Enablement teams.

Workday Staffing:

• Assign Workday Professional Services and partner resources to meet project requirements
• Work directly with market segments to supervise and fulfill all open resource needs
• Aids in staffing discussions regarding risk areas i.e., supply/demand, over/understaffed, shortage of a specific skill etc. and review these with internal partners
• Actively participate in and facilitate pipeline reviews for transparency on future projects
• Work directly with Workday Partner Resource Managers to address staffing requirements that cannot be filled internally
• Work with Consulting Managers to coordinate onboarding new consultants to ensure a successful ramp up period
• Ensure new consultants are trained and ramped on processes, systems, and tools that relate to the Resource Management function
• Collaborate across different functional and technical groups within Workday and partner organizations

Operational duties:

• Complete data management and upkeep in all internal systems as it relates to Professional Services resources
• Work with resource manager(s) and field resources on reports related to the Professional Services business. This may include auditing and analyzing data to compile project statistics, reports, and dashboards
• Facilitate meetings with extended Resource and Consulting Management teams and other groups, note taking, tracking of action items, and detailing outcomes
• Work with Delivery (Delivery Directors and Engagement Managers) on consultant forecast accuracy
• Assign Workday and/or partner resources on projects using Workday's Professional Services Automation tool
• Actively participate in ongoing process improvement discussions and activities

About You

Basic Qualifications

• 4 years experience analyzing data, reports and dashboards.
• Proven track record to work well in a fast-paced environment with conflicting priorities.
• Proficient in Word, Excel, PowerPoint, Google, and Miro

Other Qualifications

• Fast learner, willing to master new tools and processes as part of the assigned projects
• Can adapt to an ever-evolving environment with a positive demeanor
• Ability to pay attention to detail and follow defined process steps is required
• Can match appropriate resources (consultants area(s) of expertise, career plans, etc.) to projects.
• Ability to qualify resources by validating certifications and work experience
• Individuals must be reliable, accurate, and provide rapid turnaround
• Excellent organizational, time management, and interpersonal skills - both written and verbal