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The House of Abhinandan Lodha logo

Resort Manager - Neral Location

8 - 13 years

10 - 15 Lacs

Mumbai, Ratnagiri

Posted:1 day ago| Platform: Naukri logo

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Skills Required

restaurant manager f&b manager front office manager duty manager

Work Mode

Work from Office

Job Type

Full Time

Job Description

Guest Services Management : Develop and implement strategies to enhance the overall guest experience. Manage guest inquiries, requests, and feedback with a focus on satisfaction and retention. Coordinate and supervise customer visits on site, ensuring seamless execution and client satisfaction. Create and maintain a culture of exceptional customer service, ensuring all team members prioritize guest satisfaction. Property Operations Management : Take complete handover of the project plots, amenities, infrastructure, and other areas within. Oversee the day-to-day operations of the hospitality services within the project. Ensure the smooth functioning of amenities, common areas, and recreational facilities. Collaborate with maintenance teams to uphold property standards and address any issues promptly. Financial Management : Prepare and manage budgets for hospitality operations. Monitor expenses, revenue generation, and financial performance. Implement cost-effective measures without compromising service quality. Oversee revenue management strategies to optimize occupancy and profitability. Manage the property's P&L, ensuring financial goals are met or exceeded. Team Leadership : Recruit, train, and manage a dedicated hospitality team. Foster a positive and collaborative work environment. Conduct regular performance evaluations and provide constructive feedback. Compliance and Regulations : Stay informed about local regulations and ensure compliance. Implement and maintain safety and security protocols for the property.

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