13 Duty Manager Jobs

Duty Manager, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. To ensure VMT tool (vendor management tool) is up and run all the time To ensure all registers/tools update for material movements (In & Out) on day to day basis Follow the escalation matrix if anything wrong Ensure to implement EHS practices (PPEs etc) in and around the security premises Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs) Housekeeping Operations Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the clients/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations. Cafeteria Operations To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Estate Management Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events Coordination with builder on guarding services and common area upkeep daily / weekly / monthly Co-ordinate with builder security for logistics requirement Co-ordinate with builder for pest control activity closure Take proper rounds in all common areas maintained by builder Co-ordination with builder HK team & ensure daily HK activity in place in common areas Make snag reports pertaining to common areas and follow up for closure Coordination for bee hive removals and pest control Coordination with builder security team for any logistics requirement General Operations To ensure upkeep of breakout area & reprographic equipments at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. To adhere to Accenture Policies, Processes & procedures and also the statutory documents To adhere to Accenture SLA & KPI as agreed with JLL To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done To coordinate with engineering team for any issues that need help. Organizing induction program for all TPV & Jll staff Plan & train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Adopt to all the new implemented initiatives. Handling of security, EHS incidents on priority and communicating the same as per escalation matrix. Answering the employee query on phone and replying mails Follow the escalation process & matrix for any incident / issues (100%)

Ascertain the tasks scheduled for previous day has been completed and/or progress from concerned SPOC/Block Managers. Previous day consumption of Utilities Briefing to GM/AGM on previous day reports and receive instructions for days planned activity. Ascertaining team deployment of JLL/Security/HK/Pest Control/Food Court and verification. Communicate to Help Desk his days activity based on specific inputs from GM/AGM Walk-through all utility areas like LT Panel rooms / HT yard / Fire Pump rooms / Block Areas / Food court, Smoking Area/ Basements/Garbage Room/Security cabins. Check and confirm status of STP, WTP, Pumps and all storm water pumps are in working condition. Utility Availability especially BESCOM, Water. Condition of service road. Follow up on the planned activities, briefing and meeting the team, collating the updates. Visit all floors where fit out is going on and ensure PE used/No debris in stair case/basement of any Block. Check STP for functionality/Operation and proper maintenance of records. Landscaping Operational Status. Following up of with water vendors and update of water supply related documents at Facilities office and Security Gate. Update of pending works and pending issues related. Checking of records of stock/check lists maintained/Feedback of all works completed/progressed/ schedule for next days work to be shared. Meeting Block Managers/SPOC to check any important event of the day which needs to be progressed/monitored after 6 pm. Review and Closing all Work Orders for the Day. Supervises engineers and maintenance, training, personnel development. Assists in maintenance/engineering issues as required Recommends/implements improvements for preventive maintenance programs on an on-going basis and cross checking Coordinates maintenance efforts with outside contractors, tenant finish personnel and engineers Oversees all building systems including fire/life safety, plumbing, HVAC and electrical issues and remains current with latest HVAC technology trends Develops specifications and assists in solicitation and administration of maintenance/repair service contracts Supervises maintenance staff; and assign and monitor maintenance. Respond to emergencies in a timely manner. Perform maintenance on heating and cooling systems. Repair motors, pumps, and plumbing for water supply, and other equipment. Prepare reports, maintain inventories, and keep accurate records, order

Greetings, We are inviting applications for the post of Manager on Duty (Night) with a renowned hospital located in Thane- Maharashtra Post : Manager On Duty (Night) Experience : 5+ Years Qualification : Clinical Qualifications or relevant Remunerations : Best as per industry standards For further details, please connect with me at +919220647539 Best Regards,

Alert !! We are Hiring !! Duty Manager Job Description : Supervising and guiding the front office team Checking Registration Cards of arriving guests / Taking Check In / Check Out Knowledge of IDS To greet and talk to guests / Handle Guest queries/complaints Coordinates with all depts to maintain Front Office functions Maintains good guest relations. Supervising and guiding the front office team and coordinating the team's work schedules To be responsible for front office operations during the absence of Front Office Manager. Required Skills: Strong knowledge of IDS Property Management System (PMS) Excellent communication and interpersonal skills Good command of English and local language(s) Guest handling and problem-solving skills Team leadership and time management Professional grooming and presence Candidate Profile - Candidate should be from Hotel OR Restaurant Industry Only . Interested candidates can share their CV to bhakti@oasishrconsultant.com or click Apply Contact Details : HR Bhakti 8652017169 bhakti@oasishrconsultant.com

Apply only if you have experience in Hotel Industry Responsibilities: * Manage front desk operations * Ensure guest satisfaction * Maintain high standards of hospitality * Oversee duty roster * Handle guest requests promptly Food allowance Annual bonus Health insurance

Duty Manager for PVR INOX LIMITED Qualification - Diploma /Bachelor's in (Hotel Management/Travel & Tourism/Hospitality/Catering Management) Job Purpose: Responsible for smooth running of the Cinema in accordance with the set of company Policies and Procedures under the general guidance and supervision of the Cinema Head. Also, oversees and directs all aspects of concession operations, box-office and Guest satisfaction. Acts as Cinema In-charge in absence of Cinema Head / Centre Custodian. Key Responsibilities: * Handling operations on day-to-day basis. * Key management includes Opening &Closing of shift (in-presence). * Cash Management includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc. * Monitoring and controlling of inventory * Quality level of Products and Services * Customer satisfaction * Merchandising and Marketing * Operating costs * Sanitation, cleanliness and hygiene of the entire area under his/her purview. * Ensure optimum performance in specific jobs assigned in the above areas. * Conducts daily briefing & sets up targets/ goals for the shift, makes constant effort to achieve the same. * Check for staff grooming/ discipline. * Preparing of Weekly roaster for ESPs. * To introduce new ways and means to minimize transaction time at box office and at the concessions. * Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times. * Conducts operation training to ESPs & Duty Officers (under the guidance of Cinema Head)to enhance job performance and productivity. * Coaching and initiate disciplinary action (if necessary) to ensure complete adherence of operation SOPs. * Establishes and maintains the record systems to include but not limited to: * Spot Check file * LAM files * Activities file * File on customer comments form. * Ticket register * Lost and found register. * Complimentary ticket register * Legal registers

Duty Manager for PVR INOX LIMITED Qualification - Diploma /Bachelor's in (Hotel Management/Travel & Tourism/Hospitality/Catering Management) Job Purpose: Responsible for smooth running of the Cinema in accordance with the set of company Policies and Procedures under the general guidance and supervision of the Cinema Head. Also, oversees and directs all aspects of concession operations, box-office and Guest satisfaction. Acts as Cinema In-charge in absence of Cinema Head / Centre Custodian. Key Responsibilities: * Handling operations on day-to-day basis. * Key management includes Opening &Closing of shift (in-presence). * Cash Management includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc. * Monitoring and controlling of inventory * Quality level of Products and Services * Customer satisfaction * Merchandising and Marketing * Operating costs * Sanitation, cleanliness and hygiene of the entire area under his/her purview. * Ensure optimum performance in specific jobs assigned in the above areas. * Conducts daily briefing & sets up targets/ goals for the shift, makes constant effort to achieve the same. * Check for staff grooming/ discipline. * Preparing of Weekly roaster for ESPs. * To introduce new ways and means to minimize transaction time at box office and at the concessions. * Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times. * Conducts operation training to ESPs & Duty Officers (under the guidance of Cinema Head)to enhance job performance and productivity. * Coaching and initiate disciplinary action (if necessary) to ensure complete adherence of operation SOPs. * Establishes and maintains the record systems to include but not limited to: * Spot Check file * LAM files * Activities file * File on customer comments form. * Ticket register * Lost and found register. * Complimentary ticket register * Legal registers

Role & responsibilities Independently conduct branch audits. (Will involve regular travelling). Participate in audits of various Businesses with particular emphasis on Product / Operations audits. Assist in Planning, designing and implementation of risk based audit plans to ensure safety and soundness of the Bank. Ensure completion of assigned audits and documentation of work papers on time. Track status of issues reported. Assist in keeping relevant processes benchmarked to Best Practices and peer banks. Assist in keeping Audit Procedure Manual and checklists current and updated. Devise audit checklists for use of internal/concurrent Auditors and test products along with processes/procedures to foresee pitfall and bottlenecks and ensure these are audited/resolved. Provide improvement/ suggestions to existing process / systems to line management Provide oversight to the Concurrent Audit process. Ensure submission of concurrent audit reports on time Ensure regular update of concurrent audit checklists Ensure appropriate review of concurrent audit issues Ensure follow-up & rectification of concurrent audit issu

Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all departments at the property Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Responsible for overall hospital operations during assigned shifts,Acts as the point of contact for escalations, coordinates with departments to ensure patient care standards and handles administrative duties, emergencies, and issues as needed

Guest Services Management : Develop and implement strategies to enhance the overall guest experience. Manage guest inquiries, requests, and feedback with a focus on satisfaction and retention. Coordinate and supervise customer visits on site, ensuring seamless execution and client satisfaction. Create and maintain a culture of exceptional customer service, ensuring all team members prioritize guest satisfaction. Property Operations Management : Take complete handover of the project plots, amenities, infrastructure, and other areas within. Oversee the day-to-day operations of the hospitality services within the project. Ensure the smooth functioning of amenities, common areas, and recreational facilities. Collaborate with maintenance teams to uphold property standards and address any issues promptly. Financial Management : Prepare and manage budgets for hospitality operations. Monitor expenses, revenue generation, and financial performance. Implement cost-effective measures without compromising service quality. Oversee revenue management strategies to optimize occupancy and profitability. Manage the property's P&L, ensuring financial goals are met or exceeded. Team Leadership : Recruit, train, and manage a dedicated hospitality team. Foster a positive and collaborative work environment. Conduct regular performance evaluations and provide constructive feedback. Compliance and Regulations : Stay informed about local regulations and ensure compliance. Implement and maintain safety and security protocols for the property.

-Candidates should be currently working as a Duty Manager -Must be fluent in Hindi and English. Knowledge of the local language (Malayalam) or any other Indian language would be an added advantage.

1)Oversee Front Desk Operations and Staff. 2)Managing Staff, train & supervise front desk staff, night audit, bell staff. 3)Check Guests in and out, handle guest enquiries and complaints . 4)Manage reservations and work on Conferences and bookings. Required Candidate profile LOCATION : LONAWALA INDUSTRY - HOSPITALITY JOB TITLE : DUTY MANAGER EXPERIENCE : 2-5 Years