8 Duty Manager Jobs

Duty Manager for PVR INOX LIMITED Qualification - Diploma /Bachelor's in (Hotel Management/Travel & Tourism/Hospitality/Catering Management) Job Purpose: Responsible for smooth running of the Cinema in accordance with the set of company Policies and Procedures under the general guidance and supervision of the Cinema Head. Also, oversees and directs all aspects of concession operations, box-office and Guest satisfaction. Acts as Cinema In-charge in absence of Cinema Head / Centre Custodian. Key Responsibilities: * Handling operations on day-to-day basis. * Key management includes Opening &Closing of shift (in-presence). * Cash Management includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc. * Monitoring and controlling of inventory * Quality level of Products and Services * Customer satisfaction * Merchandising and Marketing * Operating costs * Sanitation, cleanliness and hygiene of the entire area under his/her purview. * Ensure optimum performance in specific jobs assigned in the above areas. * Conducts daily briefing & sets up targets/ goals for the shift, makes constant effort to achieve the same. * Check for staff grooming/ discipline. * Preparing of Weekly roaster for ESPs. * To introduce new ways and means to minimize transaction time at box office and at the concessions. * Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times. * Conducts operation training to ESPs & Duty Officers (under the guidance of Cinema Head)to enhance job performance and productivity. * Coaching and initiate disciplinary action (if necessary) to ensure complete adherence of operation SOPs. * Establishes and maintains the record systems to include but not limited to: * Spot Check file * LAM files * Activities file * File on customer comments form. * Ticket register * Lost and found register. * Complimentary ticket register * Legal registers

Duty Manager for PVR INOX LIMITED Qualification - Diploma /Bachelor's in (Hotel Management/Travel & Tourism/Hospitality/Catering Management) Job Purpose: Responsible for smooth running of the Cinema in accordance with the set of company Policies and Procedures under the general guidance and supervision of the Cinema Head. Also, oversees and directs all aspects of concession operations, box-office and Guest satisfaction. Acts as Cinema In-charge in absence of Cinema Head / Centre Custodian. Key Responsibilities: * Handling operations on day-to-day basis. * Key management includes Opening &Closing of shift (in-presence). * Cash Management includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc. * Monitoring and controlling of inventory * Quality level of Products and Services * Customer satisfaction * Merchandising and Marketing * Operating costs * Sanitation, cleanliness and hygiene of the entire area under his/her purview. * Ensure optimum performance in specific jobs assigned in the above areas. * Conducts daily briefing & sets up targets/ goals for the shift, makes constant effort to achieve the same. * Check for staff grooming/ discipline. * Preparing of Weekly roaster for ESPs. * To introduce new ways and means to minimize transaction time at box office and at the concessions. * Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times. * Conducts operation training to ESPs & Duty Officers (under the guidance of Cinema Head)to enhance job performance and productivity. * Coaching and initiate disciplinary action (if necessary) to ensure complete adherence of operation SOPs. * Establishes and maintains the record systems to include but not limited to: * Spot Check file * LAM files * Activities file * File on customer comments form. * Ticket register * Lost and found register. * Complimentary ticket register * Legal registers

Role & responsibilities Independently conduct branch audits. (Will involve regular travelling). Participate in audits of various Businesses with particular emphasis on Product / Operations audits. Assist in Planning, designing and implementation of risk based audit plans to ensure safety and soundness of the Bank. Ensure completion of assigned audits and documentation of work papers on time. Track status of issues reported. Assist in keeping relevant processes benchmarked to Best Practices and peer banks. Assist in keeping Audit Procedure Manual and checklists current and updated. Devise audit checklists for use of internal/concurrent Auditors and test products along with processes/procedures to foresee pitfall and bottlenecks and ensure these are audited/resolved. Provide improvement/ suggestions to existing process / systems to line management Provide oversight to the Concurrent Audit process. Ensure submission of concurrent audit reports on time Ensure regular update of concurrent audit checklists Ensure appropriate review of concurrent audit issues Ensure follow-up & rectification of concurrent audit issu

Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all departments at the property Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Responsible for overall hospital operations during assigned shifts,Acts as the point of contact for escalations, coordinates with departments to ensure patient care standards and handles administrative duties, emergencies, and issues as needed

Guest Services Management : Develop and implement strategies to enhance the overall guest experience. Manage guest inquiries, requests, and feedback with a focus on satisfaction and retention. Coordinate and supervise customer visits on site, ensuring seamless execution and client satisfaction. Create and maintain a culture of exceptional customer service, ensuring all team members prioritize guest satisfaction. Property Operations Management : Take complete handover of the project plots, amenities, infrastructure, and other areas within. Oversee the day-to-day operations of the hospitality services within the project. Ensure the smooth functioning of amenities, common areas, and recreational facilities. Collaborate with maintenance teams to uphold property standards and address any issues promptly. Financial Management : Prepare and manage budgets for hospitality operations. Monitor expenses, revenue generation, and financial performance. Implement cost-effective measures without compromising service quality. Oversee revenue management strategies to optimize occupancy and profitability. Manage the property's P&L, ensuring financial goals are met or exceeded. Team Leadership : Recruit, train, and manage a dedicated hospitality team. Foster a positive and collaborative work environment. Conduct regular performance evaluations and provide constructive feedback. Compliance and Regulations : Stay informed about local regulations and ensure compliance. Implement and maintain safety and security protocols for the property.

-Candidates should be currently working as a Duty Manager -Must be fluent in Hindi and English. Knowledge of the local language (Malayalam) or any other Indian language would be an added advantage.

1)Oversee Front Desk Operations and Staff. 2)Managing Staff, train & supervise front desk staff, night audit, bell staff. 3)Check Guests in and out, handle guest enquiries and complaints . 4)Manage reservations and work on Conferences and bookings. Required Candidate profile LOCATION : LONAWALA INDUSTRY - HOSPITALITY JOB TITLE : DUTY MANAGER EXPERIENCE : 2-5 Years