Resolution Specialist

Job Summary:

The Resolution specialist will be responsible for effective resolution strategies and managing the resolution of delinquent accounts. This role requires a strategic thinker with strong leadership skills and a deep understanding of the ARC sector.

Key Responsibilities:

• Strategy Development:

  Develop and implement effective resolution strategies to minimize overdue accounts.

• Portfolio Management:

  Monitor the collections portfolio, analyse trends, and implement corrective actions to improve collection efficiency.

• Customer Interaction:

  Engage with customers to understand their financial situations and negotiate payment plans or settlements.

• Legal Coordination:

  Collaborate with the legal team to manage cases requiring legal intervention, including initiating and following up on legal proceedings.

• Reporting:

  Prepare and present regular reports on resolution activities, performance metrics, and recovery rates to senior management.

• Compliance:

  Ensure all collection activities comply with relevant regulations, company policies, and industry best practices.

• Process Improvement:

  Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the collections function.

Qualifications and Skills:

• Education:

  Bachelors degree in Finance, Business Administration, law or a related field. A Master’s degree or professional certification (e.g., CA, CFA) is a plus.

• Experience:

  Minimum of 5-6 years of experience in collections and resolutions, preferably within the ARC, NBFC or financial services industry.

• Leadership:

  Proven experience in managing and leading a team of collection professionals.

• Analytical Skills:

  Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.

• Communication:

  Excellent verbal and written communication skills with the ability to negotiate and influence outcomes.

• Regulatory Knowledge:

  In-depth knowledge of relevant laws, regulations, and compliance requirements in the ARC sector.

• Customer Focus:

  Strong customer service orientation with the ability to handle sensitive situations professionally and empathetically.

Benefits:

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Professional development opportunities.
• A supportive and collaborative work environment.