Reservation & Ticketing Executive

The Ticketing Executive is responsible for handling ticketing operations, including booking, issuing, and reissuing tickets for clients. The role requires attention to detail, excellent communication skills, and a good understanding of ticketing software and travel regulations.

Key Responsibilities:

• Book, issue, reissue, and cancel air, rail, or event tickets through GDS or other booking platforms (e.g., Amadeus, Galileo, Sabre, etc.).
• Manage customer inquiries and provide travel/ticketing solutions as per their needs.
• Maintain accurate records of all bookings, cancellations, refunds, and reschedules.
• Process payments and issue receipts or invoices.
• Keep updated with airline rules, fare structures, promotional offers, and policies.
• Coordinate with travel partners, airlines, or event organizers for seamless ticketing services.
• Handle client complaints or problems in a professional and timely manner.
• Provide after-sales support to ensure client satisfaction.
• Prepare daily, weekly, or monthly ticketing reports.

Requirements:

• Education: Minimum High School Diploma; a degree in Travel & Tourism or related field is a plus.
• Experience: 1–3 years in ticketing or a related customer-facing role.
• Skills:
• Knowledge of GDS systems (Amadeus, Galileo, Sabre) preferred.
• Strong customer service and communication skills.
• Detail-oriented and organized.
• Ability to multitask and handle pressure.
• Basic accounting skills and familiarity with payment systems.

Preferred Qualifications:

• Certification in Airline Ticketing / Travel and Tourism.
• Multilingual ability is an advantage.

Work Environment:

• Office-based / Travel desk / Airport counter (as applicable).
• May require flexible working hours, including weekends or holidays.

Job Type: Full-time

Pay: ₹27,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Work Location: In person