Reservation Assistant

A Reservations Assistant manages managing bookings, answering guest inquiries (phone/email), confirming details, handling payments, coordinating with other hotel departments (housekeeping, front desk), resolving issues, and updating reservation systems to ensure efficient room allocation and guest satisfaction, often involving managing availability, rates, and special requests.

Key skills include strong communication, guest service focus, organizational skills, and proficiency with booking software.

Key Responsibilities

• ** Booking Management**: Process new reservations, modifications, and cancellations via phone, email, and online channels.
• ** Guest Interaction**: Respond professionally to inquiries about rooms, rates, amenities, and local attractions.
• ** System & Data Management**: Maintain and update reservation software (PMS) and databases accurately.
• ** Coordination**: Liaise with Front Desk, Housekeeping, and Sales for seamless guest arrivals and special requests.
• ** Revenue Optimization**: Monitor availability, manage rates, and support yield management strategies.
• ** Issue Resolution**: Address and resolve guest complaints or discrepancies related to bookings.
• ** Payment Processing**: Handle payment information and process transactions securely.

Essential Skills & Qualifications

• Excellent communication (written/verbal) and interpersonal skills.
• Strong customer service orientation and problem-solving ability.
• High attention to detail and organizational skills.
• Proficiency with Property Management Systems (PMS).
• Ability to work in a fast-paced environment.

Job Title Variations

• Reservation Agent/Associate
• Reservationist
• Reservation Executive/Clerk
• Reservation Supervisor/Manager (for more senior roles)

Interested candidates may share your resume to [email protected] or whatsapp : 8136898513

Job location: Kochi and Calicut

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person