Reservation Assistant

You will be responsible for processing reservations through various channels such as mail, telephone, and central reservation systems referral. This includes handling reservations from the sales office, other hotel departments, and travel agents. You must have a good understanding of the available room types, their locations, layouts, selling status, rates, and benefits of all package plans. It is essential to be familiar with the hotel's credit policy and know how to code each reservation accurately. Maintaining reservation records by date of arrival and alphabetical listing is a crucial part of your role. You will be required to determine room rates based on the hotel's selling tactics, prepare confirmation letters, and communicate reservation information effectively to the front desk. Handling cancellations, modifications, and promptly relaying this information to the front desk is also part of your responsibilities. Having a clear understanding of the hotel's policy on guaranteed reservations and no-shows is necessary. Additionally, processing advance deposits on reservations will be part of your daily tasks. This role is full-time and permanent, requiring you to work in person at the designated work location. If you are detail-oriented, organized, and have excellent communication skills, this role may be a great fit for you.,