Research Associate (Telecalling)

Job Description

LOCATION- Ranchi WORK MODE- REMOTE Company Overview 1Lattice is a 360-degree business decision support partner with a tech-enabled services stack of data, people network, and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solving a wide variety of organizational and business challenges through actionable research-led insights. About the role As a part of our Practice Development team, you will be responsible for executing time critical research across projects. Associates at 1Lattice are integral to delivering customer delight by collaborating with clients, team leads, and 1Lattice Expert nodes. Associates are also involved in enhancing the 1Lattice network by enriching the pool of expert nodes across their practice segment. Being a part of the Practice Development team, you will have the opportunity to work with clients directly as you build research expertise and ability to tailor advisory solutions for their unique needs. Key Responsibilities Understanding the scope of the project and demonstrate flexibility in addressing a clients changing requirements Industry research aimed at sourcing leads and enhance the existing pool of practice nodes. Confidently approach senior practice specialists and recruit nodes in line with a clients requirements Develop a deeper understanding of an industry to appreciate the dynamics and structure of the industry. Master the client relationship workflow, and seamlessly execute and improve processes. Ensure client delight while also creating a win-win for our Expert Nodes Skills Customer-centric attitude, excellent communication and interpersonal skills. Proven experience in communicating effectively and building relationships quickly over the phone A logical and focused approach in solving client problems Resourceful and proactive approach to consulting assignments at hand Experience of having worked in advisory or Sales/BD setting would be an added advantage. Very good listener, and deep empathy towards clients to respond to their needs Qualifications Excellent communication skills in oral and written English Bachelors degree or higher from a top tier university Freshers can apply Connections and Network of industry professionals will be a plus. CTC- 1.8 Lpa + Perks