Requirement of Client Services Executive

Skills

• Job Title: Client Relationship & IT Support Specialist
  Location: Chandigarh, India
  Job Type: Full-Time

  Position Overview

  
  

  Cogniter Technologies is seeking a Client Relationship & IT Support Specialist who can bridge the gap between technology and customer experience. In this hybrid role, you will serve as the primary point of contact for clients—delivering exceptional IT support while building and nurturing long-term relationships. The ideal candidate is proactive, customer-focused, and passionate about solving technical challenges while driving client success.

  Key Responsibilities

  
  

  Client Relationship Management

  • Develop and maintain strong client relationships, ensuring satisfaction and trust

  • Understand client business needs and recommend tailored IT solutions

  • Proactively identify and mitigate IT-related risks (e.g., security vulnerabilities, outdated systems)

  IT Support & Troubleshooting

  • Act as the first point of contact for client-facing IT support requests and issues

  • Provide timely resolutions via phone, email, or remote access to minimize downtime

  • Collaborate with internal IT teams and vendors to resolve escalated issues

  Account & Service Management

  • Manage client IT portfolios, including software renewals, hardware upgrades, and cloud solutions

  • Track performance metrics and recommend improvements such as system upgrades or cloud migration

  • Maintain accurate records in CRM tools for service tickets, inventory, and account interactions

  IT Product Knowledge & Strategy

  • Stay updated on the company’s IT, cloud, and cybersecurity offerings

  • Provide informed recommendations aligned with client business needs and emerging technologies

  • Offer guidance on cybersecurity, automation, and infrastructure enhancement

  Cross-Functional Collaboration

  • Work closely with sales, marketing, and technical teams to align solutions with client needs

  • Share client feedback with internal teams to support continuous improvement

  Required Skills & Qualifications

  
  

  • 1–3 years of experience in IT support, client success, or a customer-facing technical role

  • Strong knowledge of IT infrastructure, cloud technologies, cybersecurity, and enterprise software

  • Excellent written and verbal communication skills

  • Ability to troubleshoot technical issues and manage multiple client accounts effectively

  • Experience with CRM tools, service management software, and documentation systems

  • Strong organizational and multitasking skills with a proactive approach

  Why Join Us?

  
  

  • Be part of a client-centric, innovation-driven team redefining IT service and support

  • Work on impactful client engagements delivering measurable business results

  • Collaborate with skilled professionals in a culture that values growth, curiosity, and innovation

  • Opportunity to grow into a client success or account management leadership role

  How to Apply
  Send your resume to hr@cogniter.com with the subject line:
  “Application for Client Relationship & IT Support Specialist – [Your Name]”