Repayment Associate

We have a job opportunity for the Collections Specialist - (Voice Process) role in the Repayments team of FPL Technologies (OneCard). Please find below job description of the role:   Location: Pune (Baner) - Work From Office   Opportunity: Join our dynamic team as a Repayments Associate and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.   Experience Range: 2 to 5 years in tele-calling, customer service or collections. Collection experience will be preferred.   What you will do and should have: ●         Initiate outbound calls to customers with outstanding credit card bills. ●         Explain the benefits of timely repayment and assist customers in selecting the most convenient payment method. ●         Strong negotiation skills to persuade customers to complete their due bill payments through suitable repayment options. ●         Handle objections and negotiate payment terms when necessary. ●         Resolve conflicts with a customer-centric approach, aiming for a positive resolution ●         Build rapport with customers to understand their financial situations and constraints. ●         Address customer queries and concerns with empathy, providing clear and accurate information. ●         Target oriented team player with passion to excel in the role and drive team targets. ●         Problem solving skills to provide accurate information to the customer to attract payments Qualifications: ●         Strong communication skills and the ability to maintain composure during customer interactions. ●         Previous experience in tele-calling or customer service is preferred. ●         Ability to handle objections and negotiate effectively. ●         Empathetic approach towards understanding customer situations. ●         Basic knowledge of credit card processes and repayment options is a plus. Please note: There are 6 week off in a month.