Remote/Desktop Support Engineer L1

CIEL HR

1 - 6 years

2 - 4 Lacs

pune ahmedabad mumbai (all areas)

Posted:2 weeks ago| Platform:

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Skills Required

desktop support os installation laptop wan bitlocker troubleshooting dhcp active directory outlook configuration vpn remote support desktop engineering lan

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position :- Desktop Eng L1

Experience :- Min 1 yr

Location :- Bangalore, Pune, Ahmedabad, Jaipur, Vizag, Mumbai

Shift timings and working days :- Rotational Shifts & 6 days working

Desired Skills & Experience :

Experience in supporting Laptop /Desktop Users
Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8 )
Should have knowledge on first level hardware and local network troubleshooting.
Basic Understanding on Office 365
Basic understanding of Antivirus, Basic Network Issues
Installation of software
Understanding of ITSM tool and ticket handling
Good communication skills
Good understanding of supporting Laptop /Tab/iPads as well.
Provide technical support to end users on their day-to-day activities
Monitor and perform the Compliance related activities and ensure the required compliance target is achieved.
Publish daily/weekly/monthly reports as defined with zero errors.
Monitor the mailbox
Plan and execute any activity assigned and share progressive updates.
Should be flexible to meet business needs.
Handling VC device

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