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Remote Support Lead

8 - 10 years

4 - 8 Lacs

Mumbai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

RCA operational support Project management Postgresql MySQL ICT Management Oracle Remote support Support Lead

Work Mode

Work from Office

Job Type

Full Time

Job Description

Education: Full Time degree in either of discipline -B. Tech / B.E. /MCA / M. Sc.(IT) and ITIL Certified (v3 and above) Job Description : - Manage central and onsite support teams across multiple ICT locations; - Ensure timely response to queries and resolutions provided within stipulated SLAs; - Resolved and pending tickets along with RCA performed. the department; - Oversee and manage deployment of resources on-site and liaison with officers and trade concerns; - Manage tickets and provide timely resolution to tickets assigned to each ICT location or central support team; Experience: - At least 8 years of experience in large scale IT application implementation and operational support. - Should have more than 2 years of experience of handling IT projects as a Support Lead d. - Must be skilled and experienced in Oracle DB, MySQL and PostgreSQL. - e. Must have experience of any project management software

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Cyber Metric Services
Cyber Metric Services
www.cybermetricservices.com

Cybersecurity

Tech City

50-100 Employees

50 Jobs

    Key People

  • Alice Johnson

    CEO

  • Bob Smith

    CTO

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