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Remote Support Engineer L2 - Mumbai

Remote Support Engineer L2 - Mumbai

Anunta Tech

3 - 8 years

1 - 3 Lacs

Mumbai Mumbai (All Areas)

Posted:1 month ago| Platform:

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Skills Required

Remote OS Installation Outlook Configuration Desktop Configuration IT Support Printers Troubleshooting windows

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, Greetings!! Company Website :- #1 Trusted Cloud Based VDI Service Provider - Anunta Tech Position Remote Support L2 Exp - Min 3yrs Location- Jogeshwari (Mumbai) Shift – Rotational 24/7 (Day Shift & Night Shift),6 days Responsibilities: Well experienced in remote infrastructure management with the help of remote management tools Responsible for attending trouble tickets & issue calls from various customers with various help desk tools. Responsible for managing Installation, configuration, migration, of Anantas Infra Responsible for infrastructure monitoring services, routine and preventive maintenance, service restoration and provide assurance to customers. Responsible for infrastructure performance, availability, alarm, configuration and fault management. Experience in a cloud computing or thin client environment is highly desirable Experience in Virtualization Technologies is desirable Primary Skill Set: Hardware & Networking Concepts Desktop Operating system knowledge Microsoft standard office product knowledge Basic network skill sets. Basic hardware troubleshooting Secondary Skills : Good communication skills. Good professional conduct. Commitment towards deliverables Ensuring customer delight always

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Remote Support Engineer L2 - Mumbai