0 - 2 years
3 - 6 Lacs
Posted:-1 days ago|
Platform:
Work from Office
Full Time
Work Location: Saidapet, Chennai
Experience: CCNA Course Completion Notice Period: Immediate Joiner - Male Candidate
Shifts: 24*7 Rotational Shifts
We are looking for a Remote Infrastructure Engineer - L1 (Fresher) to support day-to-day IT infrastructure operations. The role involves monitoring servers and network devices, handling alerts, providing first-level support, ticket management, and escalation as per SLA.
Perform 24 7 infrastructure monitoring using monitoring tools (servers, network, storage).
Identify, analyze, and respond to alerts and incidents.
Provide Level 1 support for infrastructure-related issues.
Log, update, and track incidents and service requests in ticketing tools.
Perform basic troubleshooting for Windows/Linux servers.
Coordinate with L2/L3 teams and OEMs for escalations.
Follow SOPs, runbooks, and escalation matrices.
Maintain shift handover documents and daily status reports.
Adhere to SLA, compliance, and security policies.
Fourth Dimension Technologies
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