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Fourth Dimension Technologies
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Remote Infrastructure Engineer L1 (RIM L1)

Remote Infrastructure Engineer L1 (RIM L1)

Fourth Dimension Technologies

0 years

2 - 3 Lacs

chennai

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

support monitoring network management escalation analyze service troubleshooting linux compliance security

Work Mode

Remote

Job Type

Part Time

Job Description

Work Location: Saidapet, Chennai

Experience: CCNA Course Completion Notice Period: Immediate Joiner – Male Candidate

Shifts: 24*7 Rotational Shifts

Job Summary

We are looking for a Remote Infrastructure Engineer – L1 (Fresher) to support day-to-day IT infrastructure operations. The role involves monitoring servers and network devices, handling alerts, providing first-level support, ticket management, and escalation as per SLA.

Roles & Responsibilities

Perform 24×7 infrastructure monitoring using monitoring tools (servers, network, storage).

Identify, analyze, and respond to alerts and incidents.

Provide Level 1 support for infrastructure-related issues.

Log, update, and track incidents and service requests in ticketing tools.

Perform basic troubleshooting for Windows/Linux servers.

Coordinate with L2/L3 teams and OEMs for escalations.

Follow SOPs, runbooks, and escalation matrices.

Maintain shift handover documents and daily status reports.

Adhere to SLA, compliance, and security policies.

Job Category: Remote Infrastructure Engineer L1 (RIM L1)

Job Type: Full Time

Job Location: Chennai

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