Remote Desktop Support

As a Remote Desktop Support Engineer at Birlasoft Office in Mumbai, India, your primary responsibility is to address technical issues and requests that cannot be resolved remotely. You will be the onsite representative of the Technology team, handling incident and problem management, projects, and software delivery. Your role involves collaborating with international support teams, consulting with local business and senior leadership, and driving optimization efforts for end-user services. Responsibilities: - Analyze and resolve information system issues related to desktop computing, network applications, production applications, and hardware. - Deploy Windows, Mac, or other hardware for new joiner laptops and laptop upgrades. - Manage local asset inventory and support users through the JML (Joiner, Mover, Leaver) process. - Support and maintain local conference and meeting room equipment. - Ensure timely resolution of all logged tickets within the defined Service Level Agreement (SLA). - Escalate service requests to senior technicians or functional teams when necessary. - Coordinate with 3rd party suppliers for issue resolution and provide status updates to the support manager. - Collaborate with international support teams and assist in end-user service projects. - Consult with local business and senior leadership to evaluate support requirements. - Drive local optimization efforts by identifying service issues and implementing improvements. - Promote technology adoption of end-user services applications and systems. - Provide technical support for local applications and participate in audit-related activities. Overall, your role as a Remote Desktop Support Engineer involves hands-on technical support, collaboration with internal and external teams, and proactive optimization of end-user services. Your contribution will be crucial in ensuring a seamless IT support experience for all users.,