Release Manager

JOB TITLE:

Release Manager

LOCATION:

India Remote

WORK HOURS:

Aligned to US time zones

Summary

Release Manager (Offshore)

Responsibilities

• Release Planning & Execution

• Lead the planning, coordination, and execution of three key infrastructure/network releases.
• Ensure releases are delivered on time with minimal impact to operations.

• Governance & Oversight

• Enforce release management standards, ensuring proper testing, validation, and signoffs prior to deployment.
• Provide end-to-end oversight of all releases, ensuring compliance with organizational policies.

• Incident & Rollback Management

• Track unplanned rollbacks and incidents during releases.
• Conduct root cause analysis and recommend preventive measures to strengthen future release cycles.

• Collaboration & Communication

• Partner with ITSM, our client's IT teams, and external providers to develop detailed release schedules.
• Create and manage communication plans to ensure stakeholders are informed throughout the release lifecycle.

• Continuous Improvement

• Facilitate post-release reviews to gather feedback and analyze performance metrics.

• Implement lessons learned to drive process maturity and continuous improvement.

Qualifications

• Proven experience working with the

  ServiceNow Release Management module

  , including setup and process implementation.
• Strong background in

  Release Management

  within IT infrastructure and network environments.
• Demonstrated ability to manage complex releases with multiple stakeholders.
• Excellent analytical skills for incident tracking and root cause analysis.
• Strong communication and collaboration skills to work across ITSM, IT teams, and providers.
• Ability to enforce governance and ensure accountability across release processes.