JOB TITLE: HARDWARE ASSET MANAGEMENT & CMDB SPECIALIST WORKING HOURS: US SHIFT (FLEXIBLE) WORK SET UP: REMOTE QUALIFICATIONS: At least 3years of experience on this field Strong expertise in ServiceNow HAM and CMDB modules. Proven ability to drive operational excellence in IT asset and configuration management. Deep understanding of CMDB architecture, CI types, and dependency mapping. Experience handling large-scale data integration and reconciliation tasks. Excellent documentation and process design skills. Strong communication and stakeholder management abilities across global teams. Preferred Qualifications: Experience with Service Mapping and MID Server configuration. Ability to write custom scripts within ServiceNow for automation and customization. Background in ITIL practices and IT Service Management frameworks. Certification - ServiceNow CIS, Certified Asset Management Professional RESPONSIBILITIES Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives. Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity. Monitor CMDB health and proactively resolve data conflicts between authoritative sources. Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs. Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB. Create and enhance application maps using ServiceNow Service Mapping (good to have). Configure MID Servers for integrations and data synchronization (optional but desirable). Customize ServiceNow environments including scripting, automation, and module configuration. Design and manage reports and dashboards to support decision-making and transparency. Identify and implement opportunities for continuous service improvement. Define, improve, and manage periodic audit and verification processes for asset data. Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities. Job Type: Full-time Schedule: Fixed shift Night shift US shift Application Question(s): Do you have experience with CMDB Management? (Yes or No) Do you have an experience with ServiceNow? (Yes or No) Are you amenable and committed to work as an Independent Contractor? (Yes or No) Do you have an experience with Hardware Asset Management? (Yes or No) Are you amenable to work in US Shift (Flexible hours)? (Yes or No)
JOB TITLE: Hardware Asset Management & CMDB Specialist LOCATION: Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia, WORK HOURS: Flexible Summary We are looking for an experienced Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client’ asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement. Responsibilities Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives. Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity. Monitor CMDB health and proactively resolve data conflicts between authoritative sources. Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs. Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB. Create and enhance application maps using ServiceNow Service Mapping (good to have). Configure MID Servers for integrations and data synchronization (optional but desirable). Customize ServiceNow environments including scripting, automation, and module configuration. Design and manage reports and dashboards to support decision-making and transparency. Identify and implement opportunities for continuous service improvement. Define, improve, and manage periodic audit and verification processes for asset data. Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities. Qualifications At least 3years of experience on this field Strong expertise in ServiceNow HAM and CMDB modules. Proven ability to drive operational excellence in IT asset and configuration management. Deep understanding of CMDB architecture, CI types, and dependency mapping. Experience handling large-scale data integration and reconciliation tasks. Excellent documentation and process design skills. Strong communication and stakeholder management abilities across global teams. Preferred Qualifications: Experience with Service Mapping and MID Server configuration. Ability to write custom scripts within ServiceNow for automation and customization. Background in ITIL practices and IT Service Management frameworks. Certification - ServiceNow CIS, Certified Asset Management Professional
As a Hardware Asset Management & CMDB Specialist, you will be responsible for managing end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives. Your expertise in ServiceNow HAM and CMDB modules will be crucial in driving operational excellence in IT asset and configuration management. You will need to have a deep understanding of CMDB architecture, CI types, and dependency mapping, as well as experience in handling large-scale data integration and reconciliation tasks. Your responsibilities will include configuring robust Identification and Reconciliation rules to ensure reliable CMDB data integrity, monitoring CMDB health, and proactively resolving data conflicts between authoritative sources. You will define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs. Developing and maintaining process documentation, policies, and compliance frameworks for HAM and CMDB will also be part of your role. Preferred qualifications for this position include experience with Service Mapping and MID Server configuration, ability to write custom scripts within ServiceNow for automation and customization, background in ITIL practices and IT Service Management frameworks, and certification in ServiceNow CIS and Certified Asset Management Professional. Additionally, you will be expected to create and enhance application maps using ServiceNow Service Mapping, configure MID Servers for integrations and data synchronization, customize ServiceNow environments including scripting, automation, and module configuration, and design and manage reports and dashboards to support decision-making and transparency. Your role will also involve identifying and implementing opportunities for continuous service improvement, defining, improving, and managing periodic audit and verification processes for asset data, and conducting regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities. This is a full-time position with a fixed shift, night shift, or US shift schedule. If you have experience with CMDB Management, ServiceNow, Hardware Asset Management, and are committed to working in a US Shift with flexible hours, we encourage you to apply for this role.,
JOB TITLE: Hardware Asset Management & CMDB Specialist LOCATION: Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia, WORK HOURS: Flexible Summary We are looking for an experienced Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client’ asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement. Responsibilities Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives. Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity. Monitor CMDB health and proactively resolve data conflicts between authoritative sources. Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs. Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB. Create and enhance application maps using ServiceNow Service Mapping (good to have). Configure MID Servers for integrations and data synchronization (optional but desirable). Customize ServiceNow environments including scripting, automation, and module configuration. Design and manage reports and dashboards to support decision-making and transparency. Identify and implement opportunities for continuous service improvement. Define, improve, and manage periodic audit and verification processes for asset data. Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities. Qualifications At least 3years of experience on this field Strong expertise in ServiceNow HAM and CMDB modules. Proven ability to drive operational excellence in IT asset and configuration management. Deep understanding of CMDB architecture, CI types, and dependency mapping. Experience handling large-scale data integration and reconciliation tasks. Excellent documentation and process design skills. Strong communication and stakeholder management abilities across global teams. Preferred Qualifications: Experience with Service Mapping and MID Server configuration. Ability to write custom scripts within ServiceNow for automation and customization. Background in ITIL practices and IT Service Management frameworks. Certification - ServiceNow CIS, Certified Asset Management Professional