Hardware Asset Management & CMDB Specialist

As an experienced Hardware Asset Management (HAM) & CMDB Specialist, you will be responsible for managing and enhancing client asset lifecycle and configuration management practices across global operations. Your role will involve driving end-to-end delivery, process optimization, CMDB governance, and ensuring data accuracy, compliance, and performance improvement by working closely with internal and external stakeholders. **Key Responsibilities:** - Manage end-to-end delivery of HAM and CMDB engagements, aligning with SLAs, KPIs, and service improvement initiatives. - Configure robust Identification and Reconciliation rules for reliable CMDB data integrity. - Monitor CMDB health and proactively resolve data conflicts from authoritative sources. - Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas based on business needs. - Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB. - Create and enhance application maps using ServiceNow Service Mapping. - Customize ServiceNow environments, including scripting, automation, and module configuration. - Design and manage reports and dashboards for decision-making and transparency. - Identify and implement continuous service improvement opportunities. - Define, improve, and manage periodic audit and verification processes for asset data. - Conduct regular stakeholder engagements and cadence meetings for effective communication. **Qualifications:** - Minimum of 3 years of experience in Hardware Asset Management (HAM) and CMDB. - Strong expertise in ServiceNow HAM and CMDB modules. - Proven ability to drive operational excellence in IT asset and configuration management. - Deep understanding of CMDB architecture, CI types, and dependency mapping. - Experience in handling large-scale data integration and reconciliation tasks. - Excellent documentation and process design skills. - Strong communication and stakeholder management abilities across global teams. **Preferred Qualifications:** - Experience with Service Mapping and MID Server configuration. - Ability to write custom scripts within ServiceNow for automation and customization. - Background in ITIL practices and IT Service Management frameworks. - Certification - ServiceNow CIS, Certified Asset Management Professional In this full-time position, you will be instrumental in optimizing and managing Hardware Asset Management and CMDB processes for global operations.,