Relationship Officer

Position Title: Relationship Manager - Home Loan Sales DSA

Department: Sales

Location: Bangalore/Hyderabad/Pune/Mumbai/Gurgaon

Reports To: Area Sales Manager

---

Job Summary:

The Relationship Manager for Home Loan Sales (DSA) will be responsible for driving sales of home loans through a network of Direct Sales Agents. The individual will support DSAs in achieving their sales targets, assist in identifying new business opportunities, and ensure a smooth loan process for customers. This role will also involve providing ongoing guidance and training to DSAs to enhance their performance and ensure high-quality service.

---

Key Responsibilities:

1. Sales & Business Development:

• Achieve sales targets for home loans through a network of DSAs.

• Identify and onboard new DSAs to expand the sales network.

• Develop and implement strategies to generate leads and convert them into home loan sales.

• Provide guidance to DSAs on improving their sales pitch and techniques.

2. Customer Relationship Management:

• Build strong relationships with potential home loan customers and ensure they have a positive experience throughout the loan process.

• Address customer queries and concerns promptly, ensuring customer satisfaction.

• Coordinate with the processing team to ensure smooth loan approval and disbursement.

3. Loan Process Management:

• Support DSAs in gathering all necessary documentation for loan applications.

• Ensure that all loan applications processed by DSAs are complete, accurate, and comply with internal policies.

• Work with credit teams to ensure timely loan approvals and disbursements.

4. Market Knowledge:

• Keep up-to-date with industry trends, competitor products, and market conditions.

• Share insights with the sales team to identify new business opportunities and improve sales strategies.

5. Reporting & Compliance:

• Track and report on sales progress for both individual DSAs and the team as a whole.

• Ensure that all DSA activities are in compliance with regulatory requirements and company policies.

• Maintain and update customer data and sales records in CRM systems.

---

Skills and Qualifications:

• Educational Qualification: Graduate in any discipline. A background in finance, sales, or marketing is preferred.

• Experience:

• Minimum 2-3 years of experience in home loan sales or financial product sales.

• Prior experience managing DSAs or sales teams is a plus.

• Key Skills:

• Strong interpersonal and communication skills.

• Good negotiation skills and the ability to close deals.

• Strong relationship-building capabilities.

• Knowledge of home loan products, interest rates, and market trends.

• Ability to provide mentorship and support to sales agents.

• Technical Skills:

• Familiarity with MS Office, CRM tools, and loan processing software.